Customer Ratings & Reviews

The Geek Squad is GREAT and I definitely recommend getting a warranty with them as they are very quick and reliable with fixing your electronics!

Best and cheap protection. Everything I buy at best buy I add the geek squad protection.

Excellent quality and price, easy installation highly recommended

Can you give 10 stars cause 5 isn't enough. Literally, cannot overstate this enough to anyone who will listen. Yes, the manufacturer's warranty is nice and everything. But generally speaking, they cover little to nothing. Also, good luck with the hassle of communicating and shipping the item with any kind of efficiency. By the time you finally get back your "warrantied" item, you've already found a replacement or bought newer tech. Now, if you are anything like me and you want customer service. Go with the Geek Squad Protection Plan. Please take 3 to 5 minutes and hear me out in this review. You walk in with your item. Some stores slap a sticker on the item as you walk in... Some just politely point you in the direction of their customer service section of the store. You wait in line for at the most 10 to 15 minutes as they push through there customers with the utmost care and efficiency. Seriously, I am a customer service stickler and they consistently hit the mark for me or impress in that department time and time again. You then proceed to bring your item to a generally very polite... very knowledgeable... BestBuy representative. They politely ask for some basic information and what went wrong with your item... Ratatattat on the keyboard... Thank you, sir or ma'am go ahead and find a replacement OR and this is the best part. OR they give you the option to choose another brand of your liking. Do you know how many times I've bought an electronic for it to just malfunction after less than 2 months or even worse 7 months and that manufacturer's warranty only covers... You guessed it ... 6 months. I swear, these manufacturers time the longevity of their product to die precisely after the warranty is over. I wouldn't advise buying the protection plan on every single product as there are some products with a decent manufacturers warranty. But, take a second and think about buying this far better protection plan that covers EVERYTHING. Not only does it cover your product, but will replace it immediately when you return it... No questions asked. All in all, to be completely honest, the GeekSquad Protection Plan on top of the outstanding customer service is why I continue to purchase my electronic products through BestBuy and will continue to do so. I applaud both companies and thank any representative that I come across while shopping there. Thanks again and keep up the good work... You've got a lifetime customer in me.

Geek Squad answers all my questions. I can always depend on them to be honest and efficient. The agents mounted my TVs, programmed them, and took my boxes outside for me. When I need technical help, I know who to call, and I am always pleased with their skill level and efficiency. It's good to have protection that stands behind the fine print

Literally, cannot overstate this enough to anyone who will listen. Yes, the manufacturer's warranty is nice and everything. But generally speaking, they cover little to nothing. Also, good luck with the hassle of communicating and shipping the item with any kind of efficiency. By the time you finally get back your "warrantied" item, you've already found a replacement or bought newer tech. Now, if you are anything like me and you want customer service. Go with the Geek Squad Protection Plan. Please take 3 to 5 minutes and hear me out in this review. You walk in with your item. Some stores slap a sticker on the item as you walk in... Some just politely point you in the direction of their customer service section of the store. You wait in line for at the most 10 to 15 minutes as they push through there customers with the utmost care and efficiency. Seriously, I am a customer service stickler and they consistently hit the mark for me or impress in that department time and time again. You then proceed to bring your item to a generally very polite... very knowledgeable... BestBuy representative. They politely ask for some basic information and what went wrong with your item... Ratatattat on the keyboard... Thank you, sir or ma'am go ahead and find a replacement OR and this is the best part. OR they give you the option to choose another brand of your liking. Do you know how many times I've bought an electronic for it to just malfunction after less than 2 months or even worse 7 months and that manufacturer's warranty only covers... You guessed it ... 6 months. I swear, these manufacturers time the longevity of their product to die precisely after the warranty is over. I wouldn't advise buying the protection plan on every single product as there are some products with a decent manufacturers warranty. But, take a second and think about buying this far better protection plan that covers EVERYTHING. Not only does it cover your product, but will replace it immediately when you return it... No questions asked. All in all, to be completely honest, the GeekSquad Protection Plan on top of the outstanding customer service is why I continue to purchase my electronic products through BestBuy and will continue to do so. I applaud both companies and thank any representative that I come across while shopping there. Thanks again and keep up the good work... You've got a lifetime customer in me.

As a former employee. I have seen how much it sucks if something breaks and you do not have coverage. there are certain things I always buy it on. ESPECIALLY anything smart home related. I have used mine several times.

The cameras are very good and the image is clear. However the app takes some time to get the cameras set up. Also some of the app icons are not very intuitive. Also there are times when the app has to be restarted as it looses contact with the cameras. Occasionally, I have had to restart the cameras so that they refresh after loosing connection with the app. But the benefits outweigh the short comings. I hope they perform a software update to correct these issues.

warranty's are really nice when u spend a lot of money on products one of my car speakers went out an i didn't have to pay a thing to get it replaced just a new warranty for the new speaker that lasts for 4 years really recommend not skipping out on the warranty's

I need the Geek Squad to stay in touch with the customer more through online communications and help customers understand what service is available to them.

Good to have protection on a lot of the items only available at Best Buy. There are some other things I want I had to find on Amazon they used to sell, but the still have a lot of high-quality items I've found useful around the house and for my work

I took this extended protection out since the cameras are located outside in various weather conditions. I hope I won’t need to use it, but feel better having it in case I do.

Nice to have the Geeks backing you up in case of problems

I have used the warranty on a prior TV. I was disappointed they would not issue it until the set was set off. I had to have a replacement TV as soon as possible. Therefore i rnded up buying one that day. Abd getting a staire credit when the TV came back labled not fixable

Dont think twice about protection. We could always use insurance just incase an electronic product breakd down.

Can’t tell you enough how great coverage can be when you need it

Price was low enough with longer coverage seemed like a good idea.

This is a really good product. We have three cats and two are Maine Coons and one of those is quite large. The vessel wasn’t tall enough for him and he wasn’t comfortable in it so didn’t use it and did his biz elsewhere so we returned it. The customer service from Litter Robot was great and the app worked well. Two of the three cats were fine with it, just the one ultimately was not. It wasn’t a problem with the unit so still receiving 5 stars. I would still recommend.

Just bring the problem to the store and the people there are very explanatory. Tech all the way.

When I broke my Apple Watch screen I took it in on Friday and it was ready Saturday couldn’t believe the turn around