Customer Ratings & Reviews

I always try to take advantage of the Geek Squad product replacement plan. I like being able to return an item if it goes bad without the hassle of shiping it off to someplace . Over the years I had to replace several products after they had gone bad and it was no problem to go into the nearest best buy and at times get the next generation of a product out if the model that I was using was no longer availble. So yes for me paying a few extra dollars was worth it. The only time that I might not pay for the extra protection is when the coverage that I am trying to get is close to a hundred dollars for the item, such as some tablets that I have bought, however that might depend on the item because I got coverage on a washing machine and a dryer at one time and although I may not have to ever use it at least I know that I am covered and for me that makes it worth the peace of mind that I will get. So in conclusion you have to way the risk that you are willing to take and for me it has worked out well over the years and I have no complaints.

They installed everything and were super respectful

I'm glad I buy protection for products.I buy cause you never know when something will go wrong.But i'm glad Best Buy honors,The warranties as needed.

Really great product. Loved it. Would highly recommend.

A smooth transaction when you claim any defect or damages is worth every penny.

I purchased this in case anything happens to my new laptop because I had bought a laptop that was very expensive before and my cat jumped down from the window sill and landed on it and it broke, the hard drive still worked, but I live out in the boonies, so I tried to ship it out to get it fixed, but no one would do it unless I could come bring it in person and the nearest store is 2 hours from where I live. So I have not had to use the product replacement yet, but I feel that it is totally worth it to protect my investment because I use my computer for work at home, even though I work in the office with a work computer, I am always doing work at home too. So if anything random happens like that, I can get it fixed and not lose a lot of money that I just spent. I like the updates on information and where I can get support if I need it for the software and printer and other things that I purchased at BestBuy.

Definitely should get any protection with any big purchase, the $40 charge for the protection will save you if god forbid you needed a $200 repair

I have used the service in the past for products that broke and Best Buy has always been great with replacing items that fail

The Geek squad installers were just awesome. The nature I was happy with everything before they left they cleaned up in a mess that they made which was none in the first place they wore their little booties when they came into my home. About 2 or 3 days after they installed the cameras I of course decided I think I want one moved, I went into the Best buy location on brookpark spoke with the manager they scheduled someone to come out the next week and it was done at no charge I am very grateful and happy with the service.

The warranty always helps in the household because sometimes everything doesn’t last forever

The one thing I always wanted in my kitchen. Very handy and easy use.

The Geek Squad Service team is always professional, knowledgable, and they have always done a great job whenever we have required their services. I would definitely recommend this to anyone buying any electronic item that you prefer to be able to service and maintain rather than throw pay a pricey fee to have serviced elsewhere!

Our washer and dryer have had some issues and the techs are great. Love the window for the appointments and they are always very professional

I will always buyt the Geek Squad warranty on items that are likely to break over time. It's come in handy!

Have always had knowledge and friendly tech team members. They stay on the job until the customer is satisfied.

I've had to cash these in before and I will say I will not purchase another product without a warranty. Easy to use if you if you need it.

Always worth the investment. These guys know what they’re doing when it comes to your electronics.

Every thing was easy to setup and worth getting it

Waranty extension. 4 yrs. Ring doorbell. Excelent the best buy employee offered me this product

1 hour pick up is way better than waiting for shipment from manufacturer. Especially when it’s the same price.