Customer Ratings & Reviews

Agent or installer never showed up at scheduled appointment for the installation. They gave me no explanation. Installer and remote agents are no help in solving simple issues. Remote agent very unprofessional. Unfortunately, this has reflected very bad on this company. I want nothing else to do with BEST BUY. You are truly an embarrasment.

Not bad. Actually used the service a few times, so I am glad I got it.

Honestly speaking I had a geek appointment over 2 months ago and no one called to cancel or never the less to let me know about my hp tablet back order so to say was totally lost and I lost a little over 2 months of my membership of geek squad and total tech not a good look I should be compensated for that as well for my inconvenience and also had to cancel my original order of my hp tablet no longer available so got a lenova is all in details on my receipt’s which the corporate or someone should take the initiative to fix the mistake Best Buy made it was out of my control

i haven't had to use...i am confident that Geek Squad is worth the addition

Haven't had to use it yet. Not sure but I would recommend getting it just in case

I guess this is on I have never had to use it I have a remote that broke but the warranty is well past the due date so yeah

I was unable to use this service as they denied my reason for device malfunction.

Bought in case unit goes has issues. Cost was fair.

Better safe then sorry. Got this warranty for my Ring device in case of any accidents.

The cameras went out one by one, I had to replace 2 within the first 90 days

I’m not sure how to use this or if I’m allowed to and what it applies to as well. Unless you investigate things like this yourself, you really don’t know what it covers.

Extremely difficult to schedule an appointment thats not weeks away.

Have not had to use the Geek Squad yet yeah. I hope I dont have to.

They are there when u need help and I am soo happy I have them

Have not had to use this from geek squad so can not give this a high rating

4-year product replacement from the purchase date, if the device malfunctions or causes other problems.

Amazing geek squad service fast and extremely satisfied.

Had to schedule this twice due to store & customer service error. 2nd time was great.

Lights seem okay. App is terrible. Lights keep disconnecting

Always good to buy a Product Replacement Plan for any electronic product.