Customer Ratings & Reviews

Not sure how useful this is have not used it. However years ago i bought a tv and had to pay more than the tv was worth in order to get it fix and I had coverage. But they installed my washer and dryer without a problem.

i was told i'd have to send my items out before i could recieve my replacements and when its for something like a phone i can't really do something like that hence the bad rating.

Outrageous Customer Support! The Product requires ten-Metal Lithium Batteries. The Contents listed on the Packaging indicate the 10 Metal Lithium Batteries are included. They are NOT ! Five Cameras requiring 2 Metal Lithium Batteries each. The blink security camera system may be a great system, but then how would I know? OPEN THE BOX, CHECK FOR BATTERIES WHEN THE PACKAGE CONTENT IS MARKED AS 10 METAL LITHIUM BATTERIES are included.

The one thing I have asked for help with no one was willing to help me with.

4-Year Geek Squad Product Replacement. I will save my opinion until I need to use it and see if there are any problems at that time

Really not a good product didn’t last 5 months and it’s doesn’t have a camera with is no go

Not helpful. Instead of fixing things they want you to upgrade. One item I ended up fixing myself. Waste of money. Took a few things in and never fixed anything.

Good in that it paid for itself on a computer repair and a complete data transfer from one computer to another. Bad in that once the data was transferred from the computer it was no longer useable.

Probably a waste of time and money. Just saying…..

Had several appliances under warranty, they did repairs. The repairs did not fix. Warranty cost? Good. Warranty service? Not so much

I had the worst experience with Bestbuy over the last month. I purchased almost $2k in products and I have not received my rewards. I am a Best Buy elite member and I have not been to get a supervisor in the phone. The representatives in the call center are the most rude and unprofessional people I have ever spoken to. I don’t know what changed but this is not the Besbuy that I know.

Would be nice to know that if it’s used then the 4 year replacement is void and only valid for a one time use.

I don't like Geek Squad because of the simple fact; they don't give you back your taxes when you have to use your warranty to return your product.

I don't like Geek Squad because of the simple fact; they don't give you back your taxes when you have to use your warranty to return your product.

Wish the Geek Squad would be on the same page. When you have to get them out for more than 2 times I would say they should replace the units you bought or get a big credit for a replacement.

They just doubled all there fees even for existing customer. You can find a better and more ethical solution then Ring products

I have tried to get help with my ring camera and my blink cameras, both have the geek squad protection and I have not gotten any help at all. I get the run around, no option to go into the store with it or to send it in. Just do same trouble shooting steps then they ask for pics and then no one ever ever ever calls me or gets ahold of me at all tonresolve issue. Geek squad is a joke now

Not happy that you can only use the insurance once after they replace it the first time you have to buy the insurance once again.

I will never purchase geek squad again. its useless. I was falsly sold this arlo door bell by a bestbuy agent, he said "there is no subscription and it works great" when the free 3 months subscription was over this Arlo door bell became a garabge and useless. Geek squad would not do anything unless its physically broken I guess, which is not the case. why its so difficult to retun items to best buy?

BB personnel never trouble shooted the issue on the Nest Max. Instead they simply wanted to replace the item with the a new one, unfortunately that would void my newly purchased 4yr protection. I had to return the item via Google that is still under warranty. And hold on to Geek protection for future use if necessary.