Customer Ratings & Reviews

We cancelled the plan when we started having a minor problem and wanted the geek squad to check them as we were told they would do. When we called for service, they told us we had to take the camera down and bring it to the store. Was not happening.

We bought these before we moved so once we got into our new house and one of our cameras malfunctioned i was told i couldnt get it fixed unless i took it to the same store i got the product from. So i guess its great as long as ur commited to the same locstion for 4 years..

To be honest this people has helped me really little. It’s like they don’t care helping the customers

I almost never use it & now i hear the plan has way less benefits including the best one is no longer a benefit. Delivery & installation is no longer a benefit

I called Geek Squad for help in registering my phone. Purchased April 28, 2023, including Geek Squad . The geek squad guy did not know how to help me with registering. Help! Please

I was having an issue with my speaker - returned the original and got the exact same product- echo show 15. didn't realize the cashier cancelled this product - paid for the 4 yr plan and used it once. That doesn't add up to 4yrs.

Bought this with my 75" Sony TV. Did absolutely nothing to help me out when my kid accidentally broke the screen on the TV. Save your money not only did I loose the TV I lost the money spent on this service. This will not cover accidents.

I went in to get this replaced and this woman blantenly cancle my warranty after i told her specifically not to now i have a broken he hub u all lie and not one person tries to help u lie lie lie and thats not okay

I only give a fair rating because we have not needed to use this yet!

I didn’t get the product yet. After 15 days of ordered i communicated with best buy. They gave me the partial refund for thermostat but didn’t refund my Greek squad replacement amount.

didnt use it but once. found out i could do the same thing they did and the store lied. i asked them if it would cover fixing a laptop hardware and the guy said YES. that was the reason i got it but when it came time to take my laptop in thats when they said oh, it only is for software. boy i got screwed.

I am happy to have this for a replacement, but I have not had to use it yet.

I had a question for them and they gave me the round around.... I paid for their services and they couldn't help at all...

Three time they charge me for the insurance how come? I buy this one time only but the insurance three times they charged me twice for 2 yrs and one for 3yrs

Tried to use my Geek Squad 4 Year plan for a replacement sprinkler controller to no avail. Also have the annual Total tech Support. Both services failed me miserably.

Wasted 9 hours of my time. Brought a defective replacement set of security cameras. Yelled at me in my home. Failed to get either set to work. Removed all cameras, mixed up the parts, then took what he wanted and left the rest. Nightmare!

Yet another joke that is very limited and they wont honor it... They look for any little reason to say sorry thats not going to be covered.

I purchased items online but BestBuy refused to come fix the item or have me ship it to them for repair. I purchased it online since I am not near a store. I will stick with AllState warranty on Amazon next time.

They just wired the floodlight and left. I did not receive any instructions on how to use the app

Waited nearly an hour AFTER my appointment time that I set the previous day.