Customer Ratings & Reviews

service is great would recommend this service on all items

Replacing was easy friendly staff.Did exactly what I needed them to do and I appreciate their help.Great work...

The agents fixed my iPhone and helped out so much very friendly

The process was easy and pretty straight forward. The sales person explained the process very well They ordered my replacement and it was hassle free

aint no squad like the geek squad appreciate their help and coverage

Any questions are always answered by the technical squad

The one reason I shop is because of it protection plain a d how Best Buy stands Behind the protection plain. Never ever did i get a hard time. Best buy took care of me. The people help you till its taken care of!!! It a company with a heart!!! I will give them 10 stars out 1 to 5. My home is Best Buy thur out.

Great quality sound! Definitely recommend to have around your home.

i’m not worried if they break, 4 years is a long while though

When needed, these plans are easy to use and completely back my products.

The Geek Squad 4-year product replacement is very convenient when needed.

I really recommend these cameras, they are very good.

It is worth every penny on the warranty. They take care of you good!

Geek Squad, excellent service, they value customers time. Few employees they don't, witch I did experience my visit before my last two visit.

The Geek squad installers were just awesome. The nature I was happy with everything before they left they cleaned up in a mess that they made which was none in the first place they wore their little booties when they came into my home. About 2 or 3 days after they installed the cameras I of course decided I think I want one moved, I went into the Best buy location on brookpark spoke with the manager they scheduled someone to come out the next week and it was done at no charge I am very grateful and happy with the service.

This was very quick and easy hard wired right into existing doorbell.

Great service overall didn’t have to wait long helped me in minutes!!

I didn't even know I had this service but I'll take it. Must've purchased it and forgotten about it due to the low price. Hopefully I won't have to use it but I'm glad that I have it.

Great Camera Quality & Easy Setup, But No 24/7 Video Playback I’ve been a longtime Nest/Google camera user, and overall, these cameras have high-quality video, are easy to setup, and a user-friendly experience. The Google Home integration is seamless, the cameras are easy to position, and the battery lasts for months on a single charge. That said, they are impacted by cold weather, so keep that in mind if you live in colder climates. However, removing 24/7 video playback for battery-operated cameras is a huge disappointment. One of the main reasons I invested in Nest’s higher-end models was for continuous video history, not just event-based clips. As a paying customer, I expect full access to the footage for the days I subscribe to, just like older Nest products allowed. This feels like a step backward in functionality and significantly reduces their value. If Google brought back 24/7 video history, these would be near-perfect cameras. Until then, I can’t fully recommend them for those who need constant video coverage. If you’re experiencing the same frustration because of the loss of 24/7 video playback, please leave a review and contact Google directly. There’s strength in numbers, and if enough of us speak up, the developers may restore this critical feature!

We have used this service, its great knowing they will take care of you at the store you bought your item.