Customer Ratings & Reviews

Did what it. had to do. .

The protection plan is important. I haven’t used it yet.

Its ok just don't have spare phones to use until yours comes in mail

I purchased the Echo Show 10 along with the 4 year extended warranty, and it worked for just shy of 4 week (the Alexa function stopped working). Best Buy’s return policy is a ridiculously short 2 weeks, They would not refund my money, and would only offer me store credit, even though I had the extended warranty and I didn’t want to buy anything else. This forced me to accept an exchange for another Echo Show 10. Then I was told exchanging the product ended my warranty, so I had to spend another $50 on that. My second Echo Show 10 lasted just over six weeks before the Alexa function again stopped working. The one fortunate is that Best Buy has offered an extended return period and I have until January 13 to return it. I have not decided yet what I will do, but I definitely will not be getting another Ech Show 10. Perhaps I will get a simpler version, as I don’t find the swivel function all that helpful. Best Buy is not being truthful when it says they care about their customers.

Haven't had to use geek squad yet. But we will call when needed.

The agents conect and mount every tv the my house

Geek squad a nothing more than an inconvenience. Since they closed so many stores instead of having one 10 minutes away now the nearest location is 60 miles away. No way to file the claim online have to physically go to a store that isn’t close. This will be my last purchase from Best Buy there is just much better more convenient options. The first claim I had was on a surround speaker that had obvious popping in the store after 2 send offs the matter was never resolved they sent it back stating it didn’t need repair. Also had to bring the receiver sub woofers and all speakers to send it all off for one corner speaker. Don’t waste your time with Best Buy or geek squad unless you have one close but that’s not a guarantee either so just avoid Best Buy unless you want to spend 30 plus minutes plus on hold to actually speak to someone who has to make an appointment for you to even bring the item.

Great the drive work well. I am happy with the drive

Great the drive work well. I am happy with the drive

Haven't used it yet, so can't say whether it's worth anything or not. I suppose peace of mind is essentially what I bought and thus 3 stars at this time. I'll try to update, if I have any real experience with the GS service.

Like that it would light up and show animals coming and going at night. It light up goog.

Good job in doing everything. Very fast and efficient.

Whirlpool dishwasher is a good dishwasher and easy to install.

Good to have when needed. Like many other insurance plans

Always get the geek squad service. Makes things easy

enjoying the product, thank you so much for your service

Not much to say about this. Just in case my product messes up.

Haven't had to use it yet, just purchased a month ago.

I haven't used it yet but I sure hope it'll be worth it.

It’s very good and it’s very good service to me. I like it.