Customer Ratings & Reviews

Haven't used it yet, so can't say whether it's worth anything or not. I suppose peace of mind is essentially what I bought and thus 3 stars at this time. I'll try to update, if I have any real experience with the GS service.

Haven't had to use it yet, just purchased a month ago.

I haven't used it yet but I sure hope it'll be worth it.

It’s very good and it’s very good service to me. I like it.

I enjoy going to the store and I join my purchases at the store

They’re very helpful and answered all the questions I have.

I purchased the Echo Show 10 along with the 4 year extended warranty, and it worked for just shy of 4 week (the Alexa function stopped working). Best Buy’s return policy is a ridiculously short 2 weeks, They would not refund my money, and would only offer me store credit, even though I had the extended warranty and I didn’t want to buy anything else. This forced me to accept an exchange for another Echo Show 10. Then I was told exchanging the product ended my warranty, so I had to spend another $50 on that. My second Echo Show 10 lasted just over six weeks before the Alexa function again stopped working. The one fortunate is that Best Buy has offered an extended return period and I have until January 13 to return it. I have not decided yet what I will do, but I definitely will not be getting another Ech Show 10. Perhaps I will get a simpler version, as I don’t find the swivel function all that helpful. Best Buy is not being truthful when it says they care about their customers.

This is a good addition for protection of your products.

Has come in handy when getting warranties on my purchases.

This item worked out very well. I would recommend it.

Not bad. Does the job. So we shall see how long it last.

Always is important get the security. And no cost much.

Great product for anyone that wants quality products.

Great product for anyone that wants quality products.

Geek squad a nothing more than an inconvenience. Since they closed so many stores instead of having one 10 minutes away now the nearest location is 60 miles away. No way to file the claim online have to physically go to a store that isn’t close. This will be my last purchase from Best Buy there is just much better more convenient options. The first claim I had was on a surround speaker that had obvious popping in the store after 2 send offs the matter was never resolved they sent it back stating it didn’t need repair. Also had to bring the receiver sub woofers and all speakers to send it all off for one corner speaker. Don’t waste your time with Best Buy or geek squad unless you have one close but that’s not a guarantee either so just avoid Best Buy unless you want to spend 30 plus minutes plus on hold to actually speak to someone who has to make an appointment for you to even bring the item.

It works great it looks good in my house love love

Some of the geek squad members are very unfriendly. If a customer has an appointment, you shouldn't overlook that to take a customer who has a "quick question." There's never a quick question in that area.

I would not recommend this service as it is very limited. I have Google Nest Hub Max and two there hubs that appear to be defective. The only option is to bring items to store for diagnosis. I explained to agents that I am unable to travel and if they had other options such as shipping. The answer is NO. I'm very disappointed.

It’s a nice product for security requirements, good

It’s a nice product for security requirements, good