Customer Ratings & Reviews

So far I've used my geek squad protection plan only once for my TV sound. I had no issues with receiving a gift card to purchase a new one.

I haven't had to use it but I have used it for other things in the past and found that it's really helpful to have geek squad for a certain things. This nest camera is definitely something I would use it for.

Bought Geek squad protect on both of the Quest 2 headsets which weren't released until 10/13, and received on 10/13, yet the protect plan started on 10/08 and 10/09 ..??? Not Fair.

I got this so I could be secure in my purchase if it broke. I feel that the prices should be lower on the warranty's you seem a little greedy.

Geek squad is a really good plan to have I just don’t like every time you use your warranty you have to keep buying a new one when you get your game system replaced

The machine is hard to lock the pint container in place, therefore it takes multiple tries, and some prayers, to even start the process. Recipes don’t work, I’ve cream is too soft, no color - lemon and Orange flavored cream both look like vanilla. Additional recipe book purchased does not make enough for full pint, so processing is not accurate. Warranty purchased is not honored by Kevin, assistant store manager.

Did not acknowledge me while standing in front of staff For a very long time… Called Best Buy staff to hand off my service needs and did not bother getting details …

Only replaces item if not bought on sale. If purchased on sale will only refund money spent on product not value of item purchased.

A little difficult to use but does the job had trouble with the top but have to mess with it to make sure it sit right before turning on

Love the fact of a item is damaged it can be replaced with the insurance. I didn’t like that I gave to purchase the insurance every time it’s used bc it can’t be carried over

The geek squad service at Best Buy is friendly and communication is great but third party geek squad will try to rip you off. They tried to charge me for a service that is covered with my warranty

Have not used this protection on my cameras but with them being outside it made sense

I am only giving it 3 stars because I have yet to use it. Hopefully I won't have any issues with the product I purchased, but in the event I do, it was not that expensive to purchase.

Work not yet complete to install. 5 weeks of waiting already. Service not yet used.

Work not yet complete to install. 5 weeks of waiting already. Service not yet used.

Did not work well at all. Had to return. The blades aren’t strong

Not sure if it was necessary. Bought just as a precaution.

Worth buying if you will be making big purchases at best buy. I bought a stove to be delivered and installed and best buy called me the day before that they couldn’t do because of the snow storm that day. Which I understand, but then pushed my delivery to almost 2 weeks back. They told me that someone wad going to call me to reschedule but nobody did and I had to fit my order myself and now have to wait longer. Don’t know why they didn’t make the effort to fit me in somewhere closer to the real delivery date. Storm only lasted one day.

It's good to have protection for everything to protect your purchases

Not sure if necessary. Bought as a safety precaution