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Customer reviews

Rating 4.8 out of 5 stars with 5116 reviews

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  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 242 Showing 4,821-4,840 of 5,116 reviews
  • Rated 3 out of 5 stars

    Geek squad can be a weak squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were not helpful. Friendly but unable too fully assist me with my problems..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Gimmick protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Voids after you use it and you have to purchase again

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad, hopefully, is there when I need them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not had to use this protection plan. I hope I don't have to use it, but it provides added insurance if I encounter a problem.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 3 out of 5 stars

    Easy to use

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once set up they are great. Love that they don’t need a hub.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was also purchased for a family member I have no clue as to whether they have used it or not

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These camera take great video and provide great coverage but the battery life is horrible

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    TERRIBLE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They can’t even speak English much less resolve an. Issue

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Greek Squad was AWOL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent or installer never showed up at scheduled appointment for the installation. They gave me no explanation. Installer and remote agents are no help in solving simple issues. Remote agent very unprofessional. Unfortunately, this has reflected very bad on this company. I want nothing else to do with BEST BUY. You are truly an embarrasment.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad. Actually used the service a few times, so I am glad I got it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Mistake by geek squad and order delivered departme

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly speaking I had a geek appointment over 2 months ago and no one called to cancel or never the less to let me know about my hp tablet back order so to say was totally lost and I lost a little over 2 months of my membership of geek squad and total tech not a good look I should be compensated for that as well for my inconvenience and also had to cancel my original order of my hp tablet no longer available so got a lenova is all in details on my receipt’s which the corporate or someone should take the initiative to fix the mistake Best Buy made it was out of my control

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    nice to have a go to

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i haven't had to use...i am confident that Geek Squad is worth the addition

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Protect your stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I guess this is on I have never had to use it I have a remote that broke but the warranty is well past the due date so yeah

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    H0ney

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use it yet. Not sure but I would recommend getting it just in case

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Unsatisfied.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was unable to use this service as they denied my reason for device malfunction.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad Protection Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought in case unit goes has issues. Cost was fair.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Get if you can

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better safe then sorry. Got this warranty for my Ring device in case of any accidents.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good when it works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cameras went out one by one, I had to replace 2 within the first 90 days

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not had to use the Geek Squad yet yeah. I hope I dont have to.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bought it for my nest hub max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4-year product replacement from the purchase date, if the device malfunctions or causes other problems.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not used geek squad in many years

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not had to use this from geek squad so can not give this a high rating

    No, I would not recommend this to a friend