Customer Ratings & Reviews

Geek squad a nothing more than an inconvenience. Since they closed so many stores instead of having one 10 minutes away now the nearest location is 60 miles away. No way to file the claim online have to physically go to a store that isn’t close. This will be my last purchase from Best Buy there is just much better more convenient options. The first claim I had was on a surround speaker that had obvious popping in the store after 2 send offs the matter was never resolved they sent it back stating it didn’t need repair. Also had to bring the receiver sub woofers and all speakers to send it all off for one corner speaker. Don’t waste your time with Best Buy or geek squad unless you have one close but that’s not a guarantee either so just avoid Best Buy unless you want to spend 30 plus minutes plus on hold to actually speak to someone who has to make an appointment for you to even bring the item.

This is a good addition for protection of your products.

This item worked out very well. I would recommend it.

Has come in handy when getting warranties on my purchases.

Not bad. Does the job. So we shall see how long it last.

Always is important get the security. And no cost much.

Great product for anyone that wants quality products.

Great product for anyone that wants quality products.

I would not recommend this service as it is very limited. I have Google Nest Hub Max and two there hubs that appear to be defective. The only option is to bring items to store for diagnosis. I explained to agents that I am unable to travel and if they had other options such as shipping. The answer is NO. I'm very disappointed.

It works great it looks good in my house love love

Some of the geek squad members are very unfriendly. If a customer has an appointment, you shouldn't overlook that to take a customer who has a "quick question." There's never a quick question in that area.

It’s a nice product for security requirements, good

It’s a nice product for security requirements, good

the "Chat Agent" was unable to offer me any protection or repair for the device - even though I purchased a 4 year protection plan and the device failed after 2 years. Deceptive terms and fully unsatisfied customer here.

good coverage at a decent price. would suggest to buy.

Works well when we need a product replaced or fixed

Geek squad is always great to contact with problems.

They all work really good but the actual holders for the camera are very sensible and might ripped.

Trash! I purchased 2 panels one has stopped working after 2 months the other one did not work at all returned to the store they put in to send me a replacement, the replacement is now delayed and will possibly be refunded

So far I've used my geek squad protection plan only once for my TV sound. I had no issues with receiving a gift card to purchase a new one.