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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2434 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

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    Rating 4.8 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 109 Showing 2,161-2,180 of 2,434 reviews
  • Rated 4 out of 5 stars

    Extended coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All good coverage for appliances and electronics is good

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say, it’s geek squad protection. Hopefully I never have to use it, but it’s a great peace of mind to have.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paid for itself in year 2 when it stopped working.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hopefully i dont need it but its there just in case

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Four year warranty great you never know when the pilot my fall apart easy to exchange wants to take it back to the store

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Definitely purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend that everybody gets geek squad protection it's a must have

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth every penny every time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anytime I buy an electronic device with a value of more than $50 I always put the protection plan on it. Worth every penny.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Swell Geeks. Some of the best around

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't used it yet this time but they have come through in the past. Good piece of mind knowing they will again if needed.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Usually Painless and Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had to use this service once or twice in the past. It's usually a painless experience but sometimes there can be an agent that's just putting up a fight or trying to be elitist by making up reasons it doesn't qualify that are beyond the customer's control. I wish this weren't the case because I'd be able to give this 5 stars if it were consistently painless.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not had to use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not had to use this, which I guess is a good thing, so I honestly can't judge.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad Knows What They are Doing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had good success with getting things repaired with the geek squad and hope this continues.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Never have to worry replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t have to worry about replacing an expensive modem. If it messes up the warranty has you covered

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Boss

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m overly cautious when it comes to expensive purchases. But I’ve only had to use it once.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Extender

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not what we expected! It started fine but as time passed the signal got weaker and we just unplugged it! On our way back to BESTBUY! I WOULDN'T RECOMMEND IF YOU HAVE A TWO STORY HOUSE.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Vizio soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received service for my Vizio sound bar. No hassle return and refund. Kind and considerate GEEK Squad associates.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Jane

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We always get insurance on everything we buy as things are made to break nowadays

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I decided to do it, my product has protection in case something should go wrong

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We appreciate you trusting Geek Squad with protecting your product. We look forward to helping you again. If you have any questions, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 4 out of 5 stars

    Electronic insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy the support. I have rarely not on electronics. It has saved me long run more times than not.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    eh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t even know what this is for but oh well its good I guess

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure what happened to the product had problems had to make a few phone calls to the Geek Squad

    I would recommend this to a friend