Customer Ratings & Reviews

The package arrived and everything inside had been opened. Thought we were buying a new item. Could have bought a used item for a fraction of the cost on EBay.

Purchased starlink wifi kit. When opened it was definitely a returned item and when we tried to take it back within 15 mins we were told they couldn’t do anything for us and we would have to take it to another location to get another one. Outer loop Best Buy is a terrible place to go if your wanting good quality stuff. Absolutely ridiculous and very unprofessional!

Just purchased to help with the wifi in our home for the basement. Just installed it and got it all set up, but I still get the same numbers on a speed test (4 mb/s at best). I was getting 2 or so before I installed it, so not much of an improvement.

Terrible quality, constantly and consistently caused lag and terrible connection to the computer it is connected to. not worth the price nor the time to use this product. absolutely terrible

Have had 3 models all 3 have overheated and it was a waste of money.

Used as a mesh extender with another Netgear product, it actually made my connection worse. I would not recommend fir this application.

I bought this production from best buy, it works fine first 4 months after that loosing Wi-Fi every 30 min or reducing the download speed to below 15 mbps.

Do not purchase if you are a landlord and want to use it for renters. Google migrated one of my networks incorrectly to Google Home and now they tell me it's my responsibility to reset up my entire network and connected devices which will take hours. Their excuse from customer support today was that Google Wifi is best for home use and not for business use such as my landlord situation. They don't have a way to remove the wifi network from the incorrect Google Home which I never needed anyway. Thanks Google for wasting a day in my life.

I get it to work and then 3 days later it goes out, I’m returning.

So disappointed with Google. Multi billion dollar company and they continue to just steal customers money. A lousy 1 year warranty on this router. I've had this mesh system for 2 years to the date and then the router just bricks itself. All I'm given is to bad for your loss. Don't waste your money on Google products. They don't stand behind them.

Garbage, doesn't work at all. Power goes off about 1 second after you turn it on. Also; the ice holes at netgear want to put their app on your phone so they can resell you phone number. buy this, set it up, and expect 500 phone calls about refinancing student debt and aluminum siding. It's an insult to garbage to call netgear garbage.

I'm more upset with Best Buy than Optimum. Drove to another state to pick this up. CSR insisted this would work for Optimum. Came home and spent a week with no phone and 4 phone calls with Optimum Tech Support. It's not compatible if you have Optimum Voice!!! Returning to Best Buy

Failed after 2.5 years. Will try to use extended warranty in store. We thought it was Xfinity, but they said it is the modem.

Please do not waste your money on this product as it is completely unreliable. Wi-Fi signal is not stable. I’m not sure where five star reviews are coming from.