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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2458 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers love the 4-Year Geek Squad Product Replacement for its overall performance, protection, and replacement program. Many appreciate the coverage, peace of mind, and ease of use that the replacement provides. However, some customers have reported issues with connectivity. Additionally, a few have mentioned concerns regarding signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 122 Showing 2,421-2,440 of 2,458 reviews
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Save your $. This modem/router is J

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is completely impossible to access the router. You can't access it with a computer, or a phone, ethernet or Wi-Fi. But you'll definitely waste hours of your time and your life on the phone with Netgear who won't even replace a modem router that is less than 2 months old and not working properly. This is total junk we will no longer be buying anything from Netgear going forward we've been loyal to them for a decades we're done.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    must get

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a must buy product, as it will save you lots of money in the future

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Fast!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product! Love the app. Easy to set up but had to finish with the Internet provider. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4-Year Geek Squad Product Replacement

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4-Year Geek Squad Product Replacement. Great not to have to worry about repair or replacement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Now we have internet

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This worked great to extend our internet range in our big old house ;)

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your kind comments and positive feedback. If you have any questions or concerns about your plan(s), please feel free to reach out to us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Awesome

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great…………………………… Love it………………………….. Super……………………

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great router as most of them from netgear, great signal and bandwidth distribution

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Almost perfect

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device itself is great. But the extension cord causes my pc to crash.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best modem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best speed and simply connection and use. I recommending one hundred percent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t go wrong with extra protection for a good price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome speed and reliability….

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced AirPort Extremes with these, glad I did. Love ‘em…

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excelent people

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At thisctime i no have a y comments, in the futurevi hope so that.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Security designed to prevent you from using it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give this 0 stars I would. I works great if you turn off all security and leave your network open. Once you use any security features, it will often block you from being able to access the internet. When you try to access it with your smart phone, it doesn't find the device half the time. When you try to login with your computer, it makes you reset your password repeatedly. I am so disappointed with this router and it cost so much. I'm finally throwing in the towel after 6 months and buying a new router. I guarantee I'll never buy a Netgear router ever again. BTW....requires frequent calls to tech support to get it to work. Once you've had it for a few months, the tech support is no longer free and you have to pay to get help using your device. DON'T WASTE YOUR MONEY!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not what expected

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Based on the detailed information about this product it stated it had 2 ethernet and 2 WAN ports. I was expecting both units to have 2 ports. Only one has 2 ports and the other is more of a satellite. I feel that is misleading and needs to be corrected in the description.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Eero 6

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The eero 6 works ok. The problem is the ethernet cable was only 3 feet long. I had to go and purchase a longer one. Suggestion to put in a 6 foot cable.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Internet Dropping

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now the speeds from this router where great, the only problem that was occurring was that it would disconnect from the internet randomly throughout the day, it became bothersome, easy set up overall and customer service will leave you on hold for a long time.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    worst wifi experience ever. never connected .

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was two wasted hours of my time between trying to set it up and 2 trips to best buy to buy it then return it. I tried every thing in the books to make this thing works and it would never connect to the internet. why do i need to trouble shoot new wifi router . also the soft ware to connect it is so unnecessary. why do you I need a netgear account and allowing access to my phone etc etc. it should be plug in, enter password and go. any way i went back and picked another brand and it took less than 5 minutes to connect . Stay away. netgear used to be the only option over 10 years ago. no they are the worst option . I say that from experience with two different net-gear devises.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Can't Get It to Connect

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot get it to connect to my network. I am very disappointed. I sent an email. Let's see if they respond and can help. If not, I am returning it.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Connectivity

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would rate the device higher but the connectivity was horrible. Based on the instruction manuel it would never connect. I had to figure it out on my own.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Doesn't work at all. Returning

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first time I tried to set it up, it kept saying that my WiFi pwd was incorrect - it wasn't. I just kept hitting next - without changing the password - and it finally took it on about the 5th try. It stayed connected for about 30 seconds. I was not able to get it connected again. Returning this.

    I would recommend this to a friend