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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2458 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers love the 4-Year Geek Squad Product Replacement for its overall performance, protection, and replacement program. Many appreciate the coverage, peace of mind, and ease of use that the replacement provides. However, some customers have reported issues with connectivity. Additionally, a few have mentioned concerns regarding signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 61 Showing 1,201-1,220 of 2,458 reviews
  • Cons mentioned:
    Signal strength

    Rated 3 out of 5 stars

    Not happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very unstable, 2ghz signal drops out occasionally requiring reboot to maybe fix it. 5G signal very weak and a lot of buffering during srreaming. I ha e a small house and nothing that is connectwd is very far away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Product Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad service saves a lot of time if there is ever any problems with your purchase. Only had to use it once but everything was taken care of quickly and to my full satisfaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is amazing and great. I would highly recommend this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good investment!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one time purchase has helping me out no to lose money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Oops warrenty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the oops warrenty as i call it.when thinga go wrong warrenty or.store.return date, this makes it so much easier to get a replacement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great internet

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product . So much better than previous internet co. Easy installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad us awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. My Netgear 1200 modem turned out to be a did after a few months of use. Regular shutdowns and loss of speeds on a 1gig plan. I am so glad I got the geek squad plan. It was an easy process. Thanks GS

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Chesterfield

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service contract for electronics. They can be difficult.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad trouble shooters superb!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with Geek Squad personnel. Don't trust NETGEAR support, as I was directed to India and a scam. Fortunately, I didn't buy into it. Geek Squad also agreed it was probably a scam. Trust Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anytime you want to get a protection plan on your product Best Buy is the best place to get it because there’s no hassle if something happens to your product

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t utilized yet but my past experiences have always been good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    piece of mind I am covered if needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It always make me a bit more comfortable knowing I am covered for 4 years if anything goes wrong. Worth the little bit it cost for the piece of mind I am covered if needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The extra warranty paid off when router died, no hassle in replacement, customer service supportive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to get the purchase protection plan after reading a few online reviews saying that cable modems stop working unexpectedly.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We appreciate you trusting Geek Squad with protecting your product. We look forward to helping you again. If you have any questions, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    They fix it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They answered all my questions and too care of me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Piece of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy Insurance in case anything goes wrong. If it does I just have to bring it back to the store for a replacement product. The $ I paid it's worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD FTW

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you got any problems that you dont have time for or youtube cant answer than geek squad can get the job done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always Protected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always purchase these extended warranty’s just in case. Prices usually make it worth it as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Product Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the Best Buy Geek Squad Product Replacement. They have kept their word for me in the past and it is one of the only warranty or quality product protect protection plans i would ever purchase on a product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good it have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    some people say I'm not going to pay extra for this geek squad protection But if anything goes wrong I Bet your going to regret that you didn't buy it It's always good to have geek squad protecting your Product

    I would recommend this to a friend