Customer Ratings & Reviews

I am impressed with the Geek Squad agent. He had a very difficult time with the modem bur kept on it until he succeeded. He installed ROKU and gave me a tutorial, I still don't understand it (not his fault).

We always buy the buy the extended warranty on Electronics and appliances. It has proven to be a lifesaver after the regular warranty expires!

I've been with Best Buy for over a decade and I've have very few problems with the Geek Squad service. I'm also able to say that most of the Techs are polite, professional and know their work. I practice using the service on anything that cost more than I can't afford to lose.

I live Best Buy and Geek Squad. They're like Radio Shack. You've got questions, they've got answers.

I love the security this service provides. It's really nice to know that Best Buy has my back if something goes wrong with my purchases.

Incase my devices mess up they will be covered or replaced

We purchased a 4-Year Geek Squad Product Replacement service package for our NETGEAR Nighthawk Wi-Fi 6 Router. Hope we never need it, but even one support case will more than repay the modest fees.

Geek Squad warranty for peace of mind. Haven't needed it yet. Knocking on wood.

Anytime I make a substantial purchase from Best Buy, I always buy the protection plan. Just bring back the defective item, and get a replacement.

The Geek squad installed both new smart tvs and connected to all my devices. They were patient and knowledgable in helping me understand my new products. The Squad also hauled away the old tvs. Great service.

There has been a lot of storms this year and twice my router got hit and its on a surge protector. Thank god for warranty Best buy replaced quickly no questions asked. Love it

Always good to have it and dont need it. Then need it and dont have it

Best warranty ever. 4 year free replacement. Don’t miss out. Cheaper then EVERY COMPETITOR

My representative was cool. He was extremely helpful in guiding me to what I needed. Tony was able to answer all of my questions in multiple sections of the store and is excellent at his job.

I strongly recommend this for any major appliances or tech equipment. It has saved me in a lot of sticky situations! I strongly strongly recommend to avoid having to go and replace out of your pocket.

Never know when you will need it! Most things break after you get them home and get to use it once or twice then you are back to square 1. The warranty price was very reasonable and didn’t think twice about purchasing.

Excellent! Thing works great, delivers insanely fast speeds.

For a $200 modem, $40 for 4 years is a bargain in case something happens to the modem. Compared to spending $10-15/month on a rental, this is a no brainer way to go.

Without cheap, they make electronics and other items. It’s always good to have a warranty.

Great service especially for the more delicate hardware