Customer Ratings & Reviews

Helps all the time in need for the most important things

All I had to do was call Best Buy and explain how much trouble I had with the Netgear Orbi. I was actually looking for a receipt and had forgotten that I had purchased a 4 year warranty. They immediately emailed me the receipt, said bring it to the store and replaced it with a different system (Eero in case anyone is interested). Thus far I’ve had no problems with it. I am certainly no tech wizard, but set up was a breeze. I couldn’t be happier with BB’s service!

This is an excellent router. I ended up not needing it however due to being able to get fiber. Otherwise, I highly recommend this router!

Had an issue with the machine and they replaced it, no questions asked!

We have not used it recently, but love the service offered.

The agents mounted my TV quick and relocate the existing TV to another room. Then they went over the remotes and how they operated with our existing receiver and internet. Very professional and fun to work with.

I purchased it because if anything goes wrong I can bring it back with no problems

For me the warranty is always worth the cost. Whether it's the peace of mind or the times I actually had to use it.

[Employee of bestbuy] Covered my device as much as I needed it too and lasts for a good while. I'd recommend.

Good services with these warranties. Highly recommended for anything purchased here

Great product. Easy set up and WiFi connectivity and steady

Always get the extended warranty. Just in case something happens after manufacturer warranty expires

Great extra added protection to have when you purchase the product replacement plan. It eliminates the stress of having to get the product repaired. Just contact the Squad and if they can't repair it they will replace it.

[Employee of bestbuy] It's a great product. Used it for many devices and never have issues. Would buy it again.

I love the Geek Squad extended warranty program, I apply this to almost everything I buy from Best Buy, I've returned several items that I've purchased from Best Buy and they never give me a problem with it.

I am glad I got the protection plan. I have used on a computer repair and dryer repair.

I always pay extra now for the Geek Squad protection service. When something goes wrong they are quick to try getting it fixed or replaced with great customer service all the time. Thank you Best Buy for these plans.

Always love the extended service coverage from Geek Squad! Gives peace of mind, especially with the prices of technology today!

Great product works as advertised with 0 issues. Would buy again

Geek Squad Service Warranty is well worth the money.