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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2469 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers commend the overall performance and reliable service associated with this product, frequently highlighting the value of the protection package and replacement program. Users also appreciate the straightforward setup process and the peace of mind provided by the comprehensive warranty and coverage. While the majority of feedback is positive, some users have reported minor difficulties regarding connectivity to specific network frequencies and occasional fluctuations in signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 2,469 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's good to have all the protection you can when dealing with electronics

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad did great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good work got done resolved all of my issues no hassle

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    I favor the purchase of a four year warranty for s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so tired of wasting my money on routers after routers after routers and then happen to buy extenders, and then to have to hook up other printers will only print side of the network or

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Replacement Policy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an issue with my wireless router, and Geek Squad took care of it right away! They replaced the product quickly, and I couldn’t be happier with the service. Totally worth the $30 I paid — I really appreciate Best Buy’s excellent customer support!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Like my new WiFi set ip

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new WiFi setup was super easy to do. We have everything hardwired through the mesh system and the whole house is connected wirelessly or wired and it has been very steady.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Never sleep on this!

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Protecting your investments with a warranty is a wise decision, especially for valuable electronics. Geek squad warranties provide peace of mind, knowing your devices are safeguarded against unexpected issues. This coverage offers valuable support, ensuring prompt and professional repair services when needed. Ultimately, securing a warranty is a proactive measure, preventing potential financial burdens and extending the lifespan of your products.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Geek warranty

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Protecting your investments with a warranty is a wise decision, especially for valuable electronics. Geek squad warranties provide peace of mind, knowing your devices are safeguarded against unexpected issues. This coverage offers valuable support, ensuring prompt and professional repair services when needed. Ultimately, securing a warranty is a proactive measure, preventing potential financial burdens and extending the lifespan of your products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Things happen.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for equipment that doesn't have to long of a life span, or if you have a busy household and things happen. Most heavy gaming households routers only last a few years and sometimes they fall. So when that happens you can return and sometimes they don't have the exact model because it's been a few years, you will get in store credit and you can find a new one around the same price or just upgrade for the same price as a low end router. Very nice and always easy when products fail or have a misshap.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great warranty and service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always recommend getting a warranty. You never know when you’re gonna need it. It’s better to have and not use them to need it and not have it.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best warranty I have find and easy to use if have to and peace of mind knowing your covered stuff dose not last like it use to I get g.s.p with all items

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GSP there for peace of mind and stands behind it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GSP I got this for the Netgear router I purchased. I have peace of mine that if there is a problem with the unit that Bestbuy will be there for the life of the warranty. I highly recommend GSP with your heavily used or travel products. It has saved me thousands of dollars over the years with the combine products that I have purchased. You never know if the one product is a lemon or prematurely wears out. At least you know that you can replace it or exchange it. In this case I exchanged it for the next model up as the one I purchased didn’t have the features I needed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Protection plan.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not had to use yet. Hoping I don’t I have to. If something happens I will definitely be using it. Due to have to have my equipment for work.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal and great to have just in case you need it. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best protection around, saved my livelyhood!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This protection plan saved my life! My $400 cable modem crapped out on me... but luckily I had the Geek Squad 4 year protection! Not only was I able to get a replacement modem, I was also able to go into store and get it the SAME day. Top notch!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Ease of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From past experience, this is an easy add on. Don't waste your time on haggling with the manufacturer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Hope I never use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From past experience, this is an easy add on. Don't waste your time on haggling with the manufacturer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    updating a device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Directions were easy for installation and it works great. Better reception than we had before for WIFI

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Best Buy Employee

    Rated 5 out of 5 stars

    Geek squad supremacy!

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Nothing better than knowing if anything happens my product is protected!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Service Protection Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use it so far...hopefully we won't have to use it, but if we do... I am sure we will be glad we got it! :)

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Get this with every big purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phenomenal service, they fix my issues every time or give me my money back

    I would recommend this to a friend