Customer Ratings & Reviews

Good to have when you really need it. Much better than having to send your product to tge manufacturer

[Employee of bestbuy] This warranty is super useful in case of me cracking my TV during moving. I know if I do it will be fully covered.

I highly recommended you to get the replacement plan because if anything happens in that time frame they give you your money back or exchanged it and honestly I work to hard for my money so anything I buy I make sure I get the replacement plan.

Now I feel covered. If anything goes wrong that piece of mine is invaluable. I get the protection plan on all my items.

I seem to have bad luck with electronics, an this is a sure fool proof way knowing my investment is safe, whether it's still in stock or not.

I always get the warranty for electronic devices, especially my son's headphones. Needless to say, a teenager can be rough on items. But whenever they need to be replaced,the process is always hassle free.

I am glad I signed up for the Geek Squad Product Replacement. I was told that it is very common for ice machines to stop working in your fridge. The ice machine is really important to me so it's a relief to know that the Geek Squad will come out to fix it if I need them.

Always pulls through. Fortunately I've not had to use it much.

Great, constant connection. easy to install. strong communication to modem

Hopefully i dont need it but its there just in case

Very cost efficient way to have peace of mind for the "just in case"

I’m overly cautious when it comes to expensive purchases. But I’ve only had to use it once.

I always buy the support. I have rarely not on electronics. It has saved me long run more times than not.

Has really came in handy. A year ago Medicom sent a refresh signal to my modem and somehow it got fried.

These guys! They never fail to impress! I have only needed to use them a couple of times over the last ten years, cuz ya know let's face it, Best Buy, but with the few things that have broken, it's gotten done timely manner and under budget. I kid you not.

Had to return the product under warranty. Exchange went fine but I had to purchase a new warranty for the exchanged router even though there was 3 years left on the plan. I believe that it should have transferred or the plan prorated and a portion refunded as Best Buy had done in the past. The upside is the router was returned for a new one.

I had a problem with one of my purchases and Geek SQUAD come to my house and fixed it in just one visit.

Very impressive work and very informative on things

Geek squad always highly recommended for all your purchases!! They cover all your needs whether advice, repairs, replacements etc!!! They are awesome!!! Worth your money to protect and extend the life of your products with real professionals to care for you!!!

Depending on the item my husband and I always get the extra protection especially if it’s a wear and tear item and know it has potential to break or wear out quicker than usual. I also like that you go directly back to bestbuy and don’t have to deal with the MFG of the item!