Customer Ratings & Reviews

We decided the extended warranty was a good value.

I bought this for a pretty expensive piece of tech purchased from Best Buy. I haven't used it yet, so the jury is still out. I really hope they don't give me the runaround if I need to use this service. I'll update this post if they do.

I was skeptical at first still kinda am but I guess we will see if it ever breaks.

If you have a warranty through geek squad it's great but otherwise overpriced.

Work well until the black out mess it up but it function time to time or sometimes it stop working

Okay a bit expensive and I am not sure it's better than buying the same product from Costco who has a generous return policy with no fees related to the purchase for the generous return practices.

[Employee of bestbuy] Orbi router works wjen ut wamts to goes out occasionally

Since I haven't been able to use the warrantee yet, I CAN'T give it a TRUE review.

Would not connect to 2.4ghz network. Unimpressed by this. The gentleman that i dealt with was great, but a 14 return period is too short for a busy person

Nice to know I have it but haven't used it and worried during this quarantine that they couldn't come to my home if I need them.

I had a 2 year option and the did not offer it on the exact same router model. So I ended up with a more expensive 4 year. These routers never make it to 2 years.

Nice security/insurance in the event my product does not work. I purchased a product earlier without the protection plan and I am now stuck with that product

I think this is a good service but I just didn’t use it as often as I thought I would which is the reason for the lower score.

bought a router for $700 there and in 4 days the router lost all wifi, they do not have this router anymore and say they can not get a new one to replace the one I bought 4 days ago.

Great 4-year protection and replacement plan for the extra protection.

Will never buy a product without one of these. just be careful with how you submit a ticket. Say the wrong thing and they will deny you.

Pretty inappropriate question to use if you have yet to the extended protection plan.

Not used yet. Difficult to say if the warranty is worth the cost.

I don’t remember buying this and I don’t even know if I used so it’s cool I guess

Look at the over 13,000 BBB complaints, in the last 3 years, and I really don't need to say more. But, to sum up: Can't call directly to store, customer service over phone or chat gets you nowhere besides telling you to call store directly, which you can't. The store employees will give you the run around about using the replacement plan once you drive to the store to get it resolved, and their headquarters will do the same. I contacted BBB myself and Best Buy refuses to actually respond on BBB site. They will email you directly with nonsence until you finally just give up.