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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2458 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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96%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 110 Showing 2,181-2,200 of 2,458 reviews
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service with explaining and answering questions

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm definitely happy i got the extended warranty for 4 years if anything happens i can get a new one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks Rule

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always seem to get great service with our geek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the Money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad rocks excellent work well worth the price

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for always on devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for always connected devices which have high chances of wear and tear. But a 2 year policy with a less price premium should be offered

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Google home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice service on product return and customer service

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    You Need This

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can not recommend geek squad service enough. It was there when I broke my laptop and geek squad made it right again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    4-Year Geek Squad Product Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    decent if you believe you may need to ever use it, i have and it saved me a bunch of out of pocket costs

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    In store

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is very helpful. Small towns come with longer waits

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hope I won’t use it. I want my equipment to last long.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    How to review something you don't actually have?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use it yet - but got it to protect the TP Link Deco mesh wifi I just bought, as it was so expensive. If/when I have to use the service and coverage - I will leave a more impressionable review. Let's hope I never have to activate it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say, it’s geek squad protection. Hopefully I never have to use it, but it’s a great peace of mind to have.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Four year warranty great you never know when the pilot my fall apart easy to exchange wants to take it back to the store

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth every penny every time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anytime I buy an electronic device with a value of more than $50 I always put the protection plan on it. Worth every penny.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Swell Geeks. Some of the best around

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't used it yet this time but they have come through in the past. Good piece of mind knowing they will again if needed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Not had to use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not had to use this, which I guess is a good thing, so I honestly can't judge.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Usually Painless and Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had to use this service once or twice in the past. It's usually a painless experience but sometimes there can be an agent that's just putting up a fight or trying to be elitist by making up reasons it doesn't qualify that are beyond the customer's control. I wish this weren't the case because I'd be able to give this 5 stars if it were consistently painless.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I decided to do it, my product has protection in case something should go wrong

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We appreciate you trusting Geek Squad with protecting your product. We look forward to helping you again. If you have any questions, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 4 out of 5 stars

    Vizio soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received service for my Vizio sound bar. No hassle return and refund. Kind and considerate GEEK Squad associates.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Never have to worry replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t have to worry about replacing an expensive modem. If it messes up the warranty has you covered

    I would recommend this to a friend