Customer Ratings & Reviews

I purchase have purchased several extended warranties with geek squad. And I have had to make a few claims, each time I have been offered a replacement. And if I didn't want the same exact product, I could get another brand, model of equal value.

Geek squaaaaaaaaaaaaaaaadddddddddddddddddddddddddddddddd

Purchased as suggested by employee Four years and full replacement is a bargain

I always pay extra now for the Geek Squad protection service. When something goes wrong they are quick to try getting it fixed or replaced with great customer service all the time. Thank you Best Buy for these plans.

Boys recommend getting the warranties that they offer

I haven't really needed the extra warranty yet but it wouldn't hurt to provide extra protection for your device/appliance.

Easy replacement process, my ASUS ROG Rapture GT-AX11000 Stop working, bringing back and they give me a new router

I was very pleased with the overall product and service

A MUST!!! This is the only store that stands behind their extended warranties flawlessly! They take such good care of their customers. Customer service is on point! I don’t often even have to use the warranty on any equipment, but the 1 time I did I was so impressed! No fine reading required! It’s simple you have issues go speak to the staff explain your issue, and if it’s not repairable or unexplainable they replace it with equal value equipment if they don’t have that exact product. Can’t go wrong!!! If your purchasing anything of great value spend the extra $30-$40 and be worry free for 4 YEARS! LOVE IT! Loyalty to customers is a beautiful thing! And not seen often these days! Don’t pass up on a rare offer that is HONEST!

A MUST!!! This is the only store that stands behind their extended warranties flawlessly! They take such good care of their customers. Customer service is on point! I don’t often even have to use the warranty on any equipment, but the 1 time I did I was so impressed! No fine reading required! It’s simple you have issues go speak to the staff explain your issue, and if it’s not repairable or unexplainable they replace it with equal value equipment if they don’t have that exact product. Can’t go wrong!!! If your purchasing anything of great value spend the extra $30-$40 and be worry free for 4 YEARS! LOVE IT! Loyalty to customers is a beautiful thing! And not seen often these days! Don’t pass up on a rare offer that is HONEST!

They did a great job and were very friendly. They always take the time to help figure out the issue.

This service is still likely the best in the industry. you are foolish if you don't purchase it on today's modern disposable electronics.

never had an issue with geek squad protection plans, will always get them to be on the safe side even if i don't use them

Insurance works for everything under it had things already happen and replacement

Great and easy to install and use! Two months in works well

Great customer service and very helpful! I was trying to figure out the best way to handle Starlink hook up and am so glad I added this to the cart because I got my questions answered! Many thanks!

The previous model was defective. Took us a while to figure this out but with the help of the cable company and Arris tech we finally figured it out. So we got a replacement and it works great.

Great service! I will definitely be buying my electronics from Best Buy!

The actual employees at my local Best Buy are the only reason this gets 3 stars. The service you get when calling the Best Buy Geek Squad is horrible. They speak English but not the greatest and explaining them an issue is almost impossible. Luckily the workers at Best Buy stepped in. They spent about 3 hours total explaining the situation to the 800 # Geek Squad people. They put us on hold constantly just to come back without and progress. They even tried saying they couldn't stay on the line any longer......( They had no clue what they were doing). They then hung up. After a lot of work by My local Best Buy employees they were able to honor my replacement. With no help at all from the 800 # people who are supposed to be the "specialists"

I know what you’re thinking why buy warranty with Best Buy but I needed one of the nodes looked at and brought it right to the store and they reboot it under my warranty for free I basically saved $89 that I would of paid for a new one! Some items are just needing to be covered just in case of breakdowns