Customer Ratings & Reviews

Geek Squad has served me well with my product! Great service!

It is definitely worth it, I’ve had to use it a few times no hassle replacing of the items

Never had an issue with a return great customer service

I had purchased Best Buy's 4-Year Geek Squad Protection Plan for my purchase of the Asus USB-BT500 Bluetooth Smart Ready USB Adapter. The GSP covers any mechanical and/or electrical failure as well as accidental drop and/or spills. I highly recommend it!

Hopefully i dont need it but its there just in case

i dont know why this is a review, but i got this 4 year coverage for an asus ax5400 wifi6 router. i know router are always running and will eventually suffer heat damage. so a 4 year coverage is a good thing. i havent had to use a warranty claim yet, so i cant speak for how good it is.

Helped me get a modem for my needs. Gave good advice on install and set up.

Love the plans! Always worth the investment, gives you an extended piece of mind.

I got my order the next day. Set up was simple and quick.

Good to have when you really need it. Much better than having to send your product to tge manufacturer

I always get the warranty for electronic devices, especially my son's headphones. Needless to say, a teenager can be rough on items. But whenever they need to be replaced,the process is always hassle free.

Very impressive work and very informative on things

I highly recommended you to get the replacement plan because if anything happens in that time frame they give you your money back or exchanged it and honestly I work to hard for my money so anything I buy I make sure I get the replacement plan.

Best Buy warranty is a must!!! I can’t tell how many time I have used it and thankful that I had it. Never let me done. The employees always get it right!

This is the. Best I broke my device and I got a new one right away. I was very happy. Thanks for this company for helping me you should get it.

Now I feel covered. If anything goes wrong that piece of mine is invaluable. I get the protection plan on all my items.

I am glad I signed up for the Geek Squad Product Replacement. I was told that it is very common for ice machines to stop working in your fridge. The ice machine is really important to me so it's a relief to know that the Geek Squad will come out to fix it if I need them.

Had to return the product under warranty. Exchange went fine but I had to purchase a new warranty for the exchanged router even though there was 3 years left on the plan. I believe that it should have transferred or the plan prorated and a portion refunded as Best Buy had done in the past. The upside is the router was returned for a new one.

Our friends told us that the Geek squad is very good with customers service and therefore, we decided to go with them.

These guys! They never fail to impress! I have only needed to use them a couple of times over the last ten years, cuz ya know let's face it, Best Buy, but with the few things that have broken, it's gotten done timely manner and under budget. I kid you not.