Customer Ratings & Reviews

I just upgraded my older Denon which lasted 20 years if you could believe. There really isn't anything wrong with my Denon 3801 but I just wanted to upgrade and I only wish no that I had done it sooner. I'm loving all of the wireless features of this 5.2 system. I have it connected to a Samsung 65 inch Qled Q80R and it is amazing! My last one lasted 20 but I still opted for the 4 year Geek Squad protection plan.

I normally don't buy extended warranties but this seemed fair to extend the warranty on my turntable.

Excellent feeling of protection and feeling of security.

To me, geek squad protection is a must. I purchase it. I’m just about anything that I buy at Best Buy. It gives me peace of mind, knowing that if anything happens in four years, three years, they’ll take care of my tech. One of the worst feelings is when your product is out of policy, and something wrong happens, and you did not get protection plan.

The extra protection beyond the manufacturer's warranty is well worth the cost.

Good to have protection in case anything happens to equipment.

I have it. Hope i never need it. Better safe than sorry

Easy set up stereo, works great and plenty of preset channels.

A Great product protection plan at a reasonable rate. Techs are an awesome group always willing to help

Can’t buy anything without making sure you have the proper protection!

ALWAYS get the protection plan! I didn't buy one on a refrigerator once, and the compressor broke 6 months after the general warranty ran out. $1600 down the drain; lesson learned! I usually buy it and always have a great experience with the Geek Squad. If they can't fix it, they replace it-Done!

Love Best Buy First class in Customer Relations, Care & purchase pro

Great coverage and highly recommend! Especially for big purchases

Bought for record player incase it evwr breaks. Have not needed to use yet. In the past they replace items quickly. Thiugh dont buy for samsung because they dont fix in store. Tou have to ship your phone out and the protection doesnt even cover most things for phones.

I am slowly upgrading over time. This was an extremely wise choice and interestingly enough, was available for a lower price than is usual on the day in which I went in to "look around." I have had no issues with it and I use it a lot. I run my computer through it as well as my Internet radio. SO it enhances the playback of Amazon Music, YouTube and various other broadcasts that I use on a daily basis. The price was very nice!

It's good to have the protection just in case something happens. I have had issues with other products I bought and Best Buy will replace the items if they can not fix them. If they are no longer in stock, Best Buy will give credit for the amount of purchase. You can't beat that. They are very expensive as compared to other protection plans, but in most cases, I think they are worth it.

hope to never have to use them for no reason to to

We had a connection issue with our Sonos play 5s playing in surround sound. Geek squad came out to the house to trouble shoot the issue, even sent a 2nd tech over to help the 1st. Unfortunately they could not resolve the issue, but were very nice and helpful on the next steps in the process to get them replaced since we did have the protection plan. We purchased the plan again for our exchanged new Sonos play 5s, because it will be worth it if something happens to the new ones.

Purchased headphones for my hearing challenged elderly Mother & added extended warranty. At the time they were easy to connect through our cable box. 2 years later we no longer have a cable box & even with an adapter (samsung tv’s only have optical style for audio out) I was unable to get them to work. I took them in to be checked to see if they were broken or the adapter wasn’t working properly OR if it was operator error. The Geek squad member I met for my appointment wouldn’t even bother with them. He basically said they were really old (2 years) & he doubted he even had a way to check them. Best he could do was a partial refund. His demeanor was as if I was wasting his extremely valuable time! I felt as if I really had no choice. I took the pitiful refund & asked where the headphones was located to look for a new pair. He directed me to the farthest (completely across the store) opposite corner. I asked were there similar headphones that might work. He looked at me as if that was the last straw for his patience, and replied, “find someone out onnthe floor & ask them.” Wow!

I love the peace of mind I now have about my purchase. Investing in high-end sophisticated audio is certainly a thrill, but if and when wear and tear occurs the thrill is over. Happy that I made the decision to cover my Arcam AVR30 receiver for 4 years, just in case!