Customer Ratings & Reviews

I wouldnt reccomend anyone to get geek squad... :(

Tell exactly what you ask - if asked deeper questions then they’ll reveal more.

this is a must have when purchasing any electronics

Protection, one thing i have always done is purchased the plans, there excellent.

i got this with the sony record player i purchased

Highly recommend this extra protection. Might seem like a lot, but its well worth it.

I'm having what might be the worst customer service experience I've ever had, or very close to it. I will say that my prior experiences with Best Buy and Geek Squad have been good. Here's a summary of what I'm currently dealing with- 11/26/16 I purchased two Sonos Play 1 speakers plus a 4 year Geek Squad warranty for each. Speakers are fine. They are good actually and I would recommend. However, in reviewing the GSP plan info I discovered the warranty expiration dates were not correct. For home speakers, the manufacturer's warranty and GSP warranty run consecutively not concurrently per the terms of the GSP plan. Meaning, if the manufacturer's warranty is one (1) year and you purchased a four (4) year Geek Squad protection plan, the Geek Squad warranty expires five (5) years from the date of purchase. This is straight from the GSP plan contract- "Coverage for home speakers and subwoofers (powered and non-powered) will be covered for a period beginning on the expiration of the manufacturer's warranty..." (See Best Buy/Geek Squad Protection Plan doc 119607 (8/16) section 5.4.a.6). I've been calling GS people for 2 months about this and I still have not been able to get this resolved! I managed to get GS to correct the exp. date for one of the speakers but cannot get the other corrected despite numerous calls and an absurd amount of time spent. And these are identical products, identical GSP plans, and purchased at the exact same time in the same BB transaction. Even though GS reps each time say they will get it resolved or 'send to the back office' to get fixed, nothing happens and each time I call back I have to explain the situation in detail again and usually as though I'm calling for the first time. What really pushed me over the edge was when one of the five different reps I talked to today after disconnects and call transfers told me 'Michelle' who I spoke with on 1/19 did not write any notes pertaining to our call, even though we reviewed the details of my issue and she told me she would be 'sending this to the back office' to get it resolved. If anyone from BB is monitoring, for the record I've called on 11/30, 12/15, 12/28, 1/19, 2/1 and 2/3, still with no resolution! Based on my experience here, it seems other Best Buy/Geek Squad customers may have been unknowingly shorted on their GSP home speaker warranties. I suggest anyone who has a GSP plan take a few minutes to familiarize yourself with the plan's terms and conditions.

This is great! We highly recommend it! You can’t go wrong

This is great! We highly recommend it! You can’t go wrong

good to relax and spend a wonderful time playing with it.

On a portable speaker, that cost $500.00, extended warranty is definitely recommended.

Definitely worth it. Never know what will go wrong

Definitely worth it. Never know what will go wrong

Its nice to know that I will 4 years of worry free service if something goes wrong

Oh yeah now I remember. To get extra points. That’s why.

This protection plan was great and very useful if had to use it - it was even transferable if you got the product and it wasn’t out of warranty.

I will always purchase Geek Squad! They have helped me so much in the long run!

I always like to add protection to everything i buy

Nice uncomplicated unit that gives me LP, CD, radio (FM only) and even a cassette tape drawer. I'm satisfied with it.

The geek squad protection plan is great to have...