Customer Ratings & Reviews

Although I never have used it, i usually purchase a warranty to have piece of mind.

I'm glad I have this but so far haven't had to use it...

Were helpful / solved issues as they arose.Feel service was worth the expense

Great to have this to protect your electronics especially your computer

Haven’t had to use the coverage at all yet but I’m hoping it’s good!

Good protection plan until the item stops working the week after the plan expires

It's just a protection plan make sure they explain to you about this plan.

Warranty is worth it and a good value for the money. Easy return policies.

Purchased this in hopes I won't need it but better to be safe than sorry

We've had to take a laptop in and kept service over the years. For our area, they're pretty knowledgeable and can handle the situations. They're not as responsive, maybe bc of a lack of team members and overwhelming work load.

Bestbuy does a good job on replacing the electronics with no problem

Since I have kids, I need to make sure my electronic have protection.

I have not used the service yet, but it’s good insurance

It's good to be covered and be worry free. Can't go wrong with 4 years!

was never able to take advantage of this program due to never being able to reach someone when needing help and even more so now

Basic receiver that doesnt have a lot of digital looks but gets the job done. Good sound for basic set ups. Remote is very basic.

Geek squad people are very helpful and very friendly

Nice to have a back up if the receiver goes down .

I took my DVD player which I purchase at Best buy a year ago. too have it check out. Had No Video or Audio coming out. While on line a Best buy geek rep told me that the warranty expired they couldn't service it. I asked if they could just check it out. She told me that they didn;t have the equipment to do that. After being 2 years in there geek squad total support. I was amaze they wouldn't even try to check it out. I then threw out the DVD player and purchase a new one at Best buy and had them installed the new one.( installed prices was 50 dollars because I was a member of the total support plan.) When the Geek squad came to install the new DVD player they found out that the Blu Ray input on the receiver was not working( this receiver was also purchase at best buy and had the 2 year geek squad protection on it that was still effective. Geek squad then used the Aux input on the receiver and got it working that way. The bottom line is that I threw out a perfectly good DVD player and bought a brand new one at Best buy and paid 50 dollars extra for an installed. This could have been easly been avoided if they would have just check the 1st DVD player out for me by connecting it too a tv montor. I could have saved 350 dollars the cost of the 2nd DVD player and the installed. The geek squad determine the the pioneer receiver Blu ray input was not working. This receiver is still under the geek squad 2 year protection plan. I told the geek squad rep what had happen and he said that he would make a note on it. Till this day I had not heard from them. Also the Geek squad didn't program my internet and paired my sound bar too the new DVD player. I'm payed 2 hundred dollars a year for geek squad service for 2 years already. I lost 350 dollar between the 2nd dvd player I bought from best buy and the install just because they wouldn't check out the 1st DVD player which I purchase from them buy just simply connecting it to a montor to determine if it work.

The sound is great on the headphones however even after charging overnight, they keep going off. I put them back on the charger and lift them off and they'll work again for a few minutes then go off again. I exchanged them and this pair is doing the same thing.