Customer Ratings & Reviews

Basic receiver that doesnt have a lot of digital looks but gets the job done. Good sound for basic set ups. Remote is very basic.

Probably a waste of money. These things should be backed with a decent warranty from the factory in my opinion

I buy this when I purchase a high priced item. I feel it's peace of mind for me. So far I have not needed to use it but I have it if I do.

My typical experience with the Geek Squad is good but I would never bring a computer or laptop to them. Unless you don’t need it for about a month.

Have been waiting indefinitely to get service online. Need to have tech support regarding Microsoft messages. Unable to get through via phone or online.

This is going to be the 3rt time taking my receiver back to geek squad to fix it, because the audio goes away after few minutes play a movie.

Decent product messed up after only having it for 3 months. Lost sound suddenly...

The worse service, ever. I expected the service person to have full knowledge of my receiver. No she didn't. Her visit was for only 15 min. She also refused to help with programing the remote. She was also from a third party. I had a picture before she came, but only a black screen when she left. She walked out saying the receiver was defective.

Absolutely terrible. Purchased a Magnolia display Open Box. Had a glitch to bring it in for repair. Scrapped it and only offered refund after speaking to store manager at 2135 W Memorial Rd, Oklahoma City, OK 73134. Two thumbs down and Four Pinocchio’s for telling me I can purchase another with a gift card that is now $700.00 more. No!

so far I have not had to use this, but it's peace of mind for higher cost items.

Always have to schedule with them Some days full others they work with you overall it’s ok service.

All electronics should be guaranteed automatically but at least I have the option

I WOULD NOTSUGGEST GOIUNG TO YTHE GEEKS AT THE SAN BRUNO CA. LOCATION. THEY WERE NOT VERY HELPFUL AND TURN ME DOWN WITH HELP.

haven't had to use it so i guess thats a good and bad thing

Got this for my receiver since it will be used a lot.

Haven’t had to use them but it’s nice to know they’re there

Have not had to use at this point because the product that this covers has performed well. Time will tell.

Great team excellent delivery good service I love beat buy

not good coverage; better to use AmEx card (platinum) if you have which adds 1 yr to original warranty 4 yrs protection is NOT 4 yrs after orig warranty ends; if warranty is 2 yrs, then geek protection covers only 2 more years (misleading imo)

I took my receivee for repair they said they have to send it out. The guy said they only send out for repairs once a week. Turn around time about 4 weeks only to hear they say they can't fix it. They gave me store credit to buy another one. BIG WASTE A TIME! Before they use to just swap it out for a new one. So buyer beware on how Geek Squad really works.