Customer Ratings & Reviews

You get what you get, it's pricey but cheaper than having to buy a new whatever you bought...

Local Geek Squad was not sent. A third party associate, who had no knowledge of my newly purchased receiver, was send. She last 15 min. & left me with a black screen. I did get a refund.

I should have known better than to purchase an open box item such as this receiver. Plugged it in and it immediately turns off. Now I have to travel to a Best Buy store to get it fixed. Money in gas would make up the difference for a new one. Buy new or don’t buy this at all.

It's a joke! I've been dealing with them for months. I NEED A NEW TV!!!!!!

I don’t think this is worth it if you have great WiFi!

I don't know that I would purchase a protection plan again

Well since Covid started in March 2020 I haven't been able to get through to Geek Squad to help with computer issues so not too happy since I did pay for a year service as I have been doing every year for the last 10+ years and yet Best Buy collected the yearly cost and has provide zero service and they could NOT care less since they have not said or done anything to compensate customers for NOT providing the service they took money for from us!

I mean. Haven't had to use it yet, and I hope I never have to because somehow even with this, you end up paying for whatever you need help with.

2yrs and 5 months; product blew a rod...complete wasted of money for useless 2yr geek squad support. Waited for nearly hour to have a Best Buy phone support person try to find my purchase in the system, which she never could. I was finally transferred to the Geek squad where no one answered after another 30 minutes holding. Look into an Asurion protection plan instead; better value and service (I'm told).

Geek squad is the worst, I will never purchase it again. They are causing me to have to cancel my $9,000 credit card, and are losing this elite plus customer as a result. I'm going on 2 months dealing with these people for my refrigerator.

They didn't even look at my none working Christmas gift in house they just wanted to send it off. Whats the point of Geek squad then? Just buy through Amazon and avoid what I have gone through.

the lights on the panel went out and I purchased Denon Receiver at San Bruno Store before closure and not only the 4 yr plan shows up and they could never find the transaction so I have been unable to get it repaired while in extended service protection guarantee until it expired.

I don't want geek squad coverage, didn't order it, and after fifteen minutes on the website trying to work out how to cancel, can't find a way to.

I could not get these people on the phone every time do were transfer me I was disconnected with no call back. You lost with loyal customer. You should not take peoples money in good faith and they’re not delivering on services or goods. it’s called fraud!

This unit didn't work out. Within 24-hours the unit began cycling by turning on and off repeatedly. We returned the unit - didn't replace with another.

Will not connect even after all the trouble shooting. Tried connecting to my iPad and multiple devices without any luck. Will be returning.

Purchase a computer and was informed I have protection up to four devices and when I need help with my computer I was rejected, because a misinformation from the salesman when I did the transaction.

I thinks the price is spendy for this plan and is very high for what you get

It is hard contact them over the phone. People and even the supervisor on the customer are so impolite. They don’t know how to help us with our problems. Just told us to go to the store where we bought our washer and dryer.

I brought my Sony home theater receiver for FM repair, after short conversation they found out that I have problems with FM and made me wait for 3 hours to tell me that they are not able to fix my FM in that location.