Customer Ratings & Reviews

NEED TO GET THIS PROTECTION PLAN TO PROTECT MY SPEAKER.

I never tried to file a claim, so I never used it.

THe service plan is a good value for protection of my equipment.

The worse service, ever. I expected the service person to have full knowledge of my receiver. No she didn't. Her visit was for only 15 min. She also refused to help with programing the remote. She was also from a third party. I had a picture before she came, but only a black screen when she left. She walked out saying the receiver was defective.

Probably a waste of money. These things should be backed with a decent warranty from the factory in my opinion

I buy this when I purchase a high priced item. I feel it's peace of mind for me. So far I have not needed to use it but I have it if I do.

My typical experience with the Geek Squad is good but I would never bring a computer or laptop to them. Unless you don’t need it for about a month.

Absolutely terrible. Purchased a Magnolia display Open Box. Had a glitch to bring it in for repair. Scrapped it and only offered refund after speaking to store manager at 2135 W Memorial Rd, Oklahoma City, OK 73134. Two thumbs down and Four Pinocchio’s for telling me I can purchase another with a gift card that is now $700.00 more. No!

Have been waiting indefinitely to get service online. Need to have tech support regarding Microsoft messages. Unable to get through via phone or online.

It's a joke! I've been dealing with them for months. I NEED A NEW TV!!!!!!

This is going to be the 3rt time taking my receiver back to geek squad to fix it, because the audio goes away after few minutes play a movie.

Decent product messed up after only having it for 3 months. Lost sound suddenly...

Local Geek Squad was not sent. A third party associate, who had no knowledge of my newly purchased receiver, was send. She last 15 min. & left me with a black screen. I did get a refund.

so far I have not had to use this, but it's peace of mind for higher cost items.

Always have to schedule with them Some days full others they work with you overall it’s ok service.

haven't had to use it so i guess thats a good and bad thing

All electronics should be guaranteed automatically but at least I have the option

Got this for my receiver since it will be used a lot.

I took my receivee for repair they said they have to send it out. The guy said they only send out for repairs once a week. Turn around time about 4 weeks only to hear they say they can't fix it. They gave me store credit to buy another one. BIG WASTE A TIME! Before they use to just swap it out for a new one. So buyer beware on how Geek Squad really works.

I WOULD NOTSUGGEST GOIUNG TO YTHE GEEKS AT THE SAN BRUNO CA. LOCATION. THEY WERE NOT VERY HELPFUL AND TURN ME DOWN WITH HELP.