Customer Ratings & Reviews

Haven’t had to use them but it’s nice to know they’re there

I should have known better than to purchase an open box item such as this receiver. Plugged it in and it immediately turns off. Now I have to travel to a Best Buy store to get it fixed. Money in gas would make up the difference for a new one. Buy new or don’t buy this at all.

From the day I brought my AVR home and consulted with Best Buy it was determined that this unit would need to be replaced/ upgraded. As no units were available, I was told to use until the right unit was available. In the mean time the unit had issues. they will not repair or replace without a home visit during a pandemic. Now I am stuck with a broken unit and a useless warranty.

not good coverage; better to use AmEx card (platinum) if you have which adds 1 yr to original warranty 4 yrs protection is NOT 4 yrs after orig warranty ends; if warranty is 2 yrs, then geek protection covers only 2 more years (misleading imo)

Great team excellent delivery good service I love beat buy

Have not had to use at this point because the product that this covers has performed well. Time will tell.

You get what you get, it's pricey but cheaper than having to buy a new whatever you bought...

I don’t think this is worth it if you have great WiFi!

I don't know that I would purchase a protection plan again

Well since Covid started in March 2020 I haven't been able to get through to Geek Squad to help with computer issues so not too happy since I did pay for a year service as I have been doing every year for the last 10+ years and yet Best Buy collected the yearly cost and has provide zero service and they could NOT care less since they have not said or done anything to compensate customers for NOT providing the service they took money for from us!

I mean. Haven't had to use it yet, and I hope I never have to because somehow even with this, you end up paying for whatever you need help with.

Have not had to use yet, expensive, hopefully worthwhile

They didn't even look at my none working Christmas gift in house they just wanted to send it off. Whats the point of Geek squad then? Just buy through Amazon and avoid what I have gone through.

Geek squad is the worst, I will never purchase it again. They are causing me to have to cancel my $9,000 credit card, and are losing this elite plus customer as a result. I'm going on 2 months dealing with these people for my refrigerator.

2yrs and 5 months; product blew a rod...complete wasted of money for useless 2yr geek squad support. Waited for nearly hour to have a Best Buy phone support person try to find my purchase in the system, which she never could. I was finally transferred to the Geek squad where no one answered after another 30 minutes holding. Look into an Asurion protection plan instead; better value and service (I'm told).

I don't want geek squad coverage, didn't order it, and after fifteen minutes on the website trying to work out how to cancel, can't find a way to.

the lights on the panel went out and I purchased Denon Receiver at San Bruno Store before closure and not only the 4 yr plan shows up and they could never find the transaction so I have been unable to get it repaired while in extended service protection guarantee until it expired.

I was told it would cover a swap out, came to find out that it does not. Now I had to unplug all the cords and drive to the store for them to ship it off and be without for two weeks.

the base treble and balanced knobs don't work in tv mode I bought it for that reason to control the treble base and balance no matter what mode

I could not get these people on the phone every time do were transfer me I was disconnected with no call back. You lost with loyal customer. You should not take peoples money in good faith and they’re not delivering on services or goods. it’s called fraud!