Customer Ratings & Reviews

Decent product messed up after only having it for 3 months. Lost sound suddenly...

Absolutely terrible. Purchased a Magnolia display Open Box. Had a glitch to bring it in for repair. Scrapped it and only offered refund after speaking to store manager at 2135 W Memorial Rd, Oklahoma City, OK 73134. Two thumbs down and Four Pinocchio’s for telling me I can purchase another with a gift card that is now $700.00 more. No!

so far I have not had to use this, but it's peace of mind for higher cost items.

Always have to schedule with them Some days full others they work with you overall it’s ok service.

All electronics should be guaranteed automatically but at least I have the option

haven't had to use it so i guess thats a good and bad thing

I WOULD NOTSUGGEST GOIUNG TO YTHE GEEKS AT THE SAN BRUNO CA. LOCATION. THEY WERE NOT VERY HELPFUL AND TURN ME DOWN WITH HELP.

Got this for my receiver since it will be used a lot.

Haven’t had to use them but it’s nice to know they’re there

From the day I brought my AVR home and consulted with Best Buy it was determined that this unit would need to be replaced/ upgraded. As no units were available, I was told to use until the right unit was available. In the mean time the unit had issues. they will not repair or replace without a home visit during a pandemic. Now I am stuck with a broken unit and a useless warranty.

Have not had to use at this point because the product that this covers has performed well. Time will tell.

Great team excellent delivery good service I love beat buy

not good coverage; better to use AmEx card (platinum) if you have which adds 1 yr to original warranty 4 yrs protection is NOT 4 yrs after orig warranty ends; if warranty is 2 yrs, then geek protection covers only 2 more years (misleading imo)

I took my receivee for repair they said they have to send it out. The guy said they only send out for repairs once a week. Turn around time about 4 weeks only to hear they say they can't fix it. They gave me store credit to buy another one. BIG WASTE A TIME! Before they use to just swap it out for a new one. So buyer beware on how Geek Squad really works.

Local Geek Squad was not sent. A third party associate, who had no knowledge of my newly purchased receiver, was send. She last 15 min. & left me with a black screen. I did get a refund.

It's a joke! I've been dealing with them for months. I NEED A NEW TV!!!!!!

I should have known better than to purchase an open box item such as this receiver. Plugged it in and it immediately turns off. Now I have to travel to a Best Buy store to get it fixed. Money in gas would make up the difference for a new one. Buy new or don’t buy this at all.

You get what you get, it's pricey but cheaper than having to buy a new whatever you bought...

I don’t think this is worth it if you have great WiFi!

I don't know that I would purchase a protection plan again