Customer Ratings & Reviews

They didn't even look at my none working Christmas gift in house they just wanted to send it off. Whats the point of Geek squad then? Just buy through Amazon and avoid what I have gone through.

Geek squad is the worst, I will never purchase it again. They are causing me to have to cancel my $9,000 credit card, and are losing this elite plus customer as a result. I'm going on 2 months dealing with these people for my refrigerator.

2yrs and 5 months; product blew a rod...complete wasted of money for useless 2yr geek squad support. Waited for nearly hour to have a Best Buy phone support person try to find my purchase in the system, which she never could. I was finally transferred to the Geek squad where no one answered after another 30 minutes holding. Look into an Asurion protection plan instead; better value and service (I'm told).

I don't want geek squad coverage, didn't order it, and after fifteen minutes on the website trying to work out how to cancel, can't find a way to.

the lights on the panel went out and I purchased Denon Receiver at San Bruno Store before closure and not only the 4 yr plan shows up and they could never find the transaction so I have been unable to get it repaired while in extended service protection guarantee until it expired.

I was told it would cover a swap out, came to find out that it does not. Now I had to unplug all the cords and drive to the store for them to ship it off and be without for two weeks.

the base treble and balanced knobs don't work in tv mode I bought it for that reason to control the treble base and balance no matter what mode

I could not get these people on the phone every time do were transfer me I was disconnected with no call back. You lost with loyal customer. You should not take peoples money in good faith and they’re not delivering on services or goods. it’s called fraud!

Will not connect even after all the trouble shooting. Tried connecting to my iPad and multiple devices without any luck. Will be returning.

This unit didn't work out. Within 24-hours the unit began cycling by turning on and off repeatedly. We returned the unit - didn't replace with another.

Purchase a computer and was informed I have protection up to four devices and when I need help with my computer I was rejected, because a misinformation from the salesman when I did the transaction.

I thinks the price is spendy for this plan and is very high for what you get

They couldn't help me with my issue. Told me to just return the item.

It is hard contact them over the phone. People and even the supervisor on the customer are so impolite. They don’t know how to help us with our problems. Just told us to go to the store where we bought our washer and dryer.

This was a total waste of money and not worth it!!

I brought my Sony home theater receiver for FM repair, after short conversation they found out that I have problems with FM and made me wait for 3 hours to tell me that they are not able to fix my FM in that location.

Never never purchased this Geek Squad service. I am displeased and shocked at what I'm finding on my purchase history!

Do not recommend at all customer service sucks……..

Will never purchase again. Do not stand by your word what so ever and I will let everyone I know not to purchase

I wasn't to thrilled with the people trying to set appointment