Customer Ratings & Reviews

Getting the protection will make you never regret your purchase when something bad happens.

The only time you buy something and hope to never have to use it. Recommended for peace of mind purposes.

Better to have than not have. I just hope I never really need it.

This is a really good product. I don’t think you can get an extended warranty for a better price.

I like knowing that I have help when I need it for all my products.

I believe this to be a smart, prudent purchase on my part.

The agents checked out my Sonos Subwoofer and they stand behind their work.

Good coverage for Sony receiver hope receiver out last warranty that would be great

Amazing !!!!!!!!!!!!!!!!!!! Well worth it protect your stuff!!

Always get the protection plan. Made mistake once, never again!

I always get a plan on major purchases at Best Buy. To date they have been worth the investment.

I always buy these. Geek Squad is great. never had a problem.

I make a habit out of buying Geek Squad protection plans. I just like the peace of mind.

HAd to replace sonos. Geek squad made it seamless process.

Bought the protection, but hope I won’t ever need it.

Always chose additional warranty. Easy to exchange if need be.

Always chose additional warranty. Easy to exchange if need be.

I love there warranty’s, can’t go wrong with extra protection

always get it with the big ticket items. love this insurance.

I have usually purchased all of my devices at Best buy for the geek squad. But my last two experiences have been less than desirable. First I had a Bluetooth headset that broke so I took it in and the price for a new one had gone up. And I had to pay the difference to get a replacement... Like seriously? Does that mean if the price goes down you'll pay me back? The next time my home theater amp died so I took it in and it was shipped off. It took a month and when I got it back what was broken was fixed but then my subwoofer pre outs stopped working so they shipped it off again and it took another month. When it came back nothing had changed. So I told the geek squad agents there and we shipped it off again and this time they "expedited" it. So with it being shipped "faster" and given priority it still took another month. I then left a complaint and the geek squad manager sent me an email I told her what the issue was and she never responded back to my email. So after 3 months of back and forth I had to take my own subwoofers into the store to test it because I was told "we don't have any here to test with." And the amp was still bad so between a combination of terrible customer service an unresponsive manager that initiated the conversation and a horrible repair center. I'm done with geek squad for a while.