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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 187 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

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    Rating 4.6 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 187 reviews
  • Rated 5 out of 5 stars

    Get it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely worth it. Never know what will go wrong

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good sound receiver..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace my 10 yr old sony sound receiver...it works with my existing speaker’s and subwoofer..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Smart to get

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I guess see you in 4 years. I just wanted to get it protected because my old one just want out.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds good! I don’t know a lot about system but this sounds good in my media room

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Sound bar not connecting

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soundbar is not connecting. Conneçted as shown on directions need help

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent item of very good quality and construction

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I have not used Geek Squad yet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had any problems with the CD changer that I purchased.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Haven't used

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't used this one yet, but i have used it for a bunchbof my purchases

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this adds some extra protection, not much else to say.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Hopefully a Wise Choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took this out for peace of mind. Hopefully all the reviews about how good this coverage is are true. But even better would be if I never need to use it .... Time will tell.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an extended warranty. Never ever ever used it. Had to reach 50 characters.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good if you like waiting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time using the extended warranty and is a disappointment. Drop off my subwoofer a month ago and still nothing.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Already done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Already explained that I have used only one pp. In the past.....

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Have not received back from repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not received bsck from repair So not sure if warrenty is good

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 1 out of 5 stars

    Bad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still waiting on product to ship . They said it be here 2 days ago and it hasn’t even shipped yet . Poor service . Happened last time I bought on line also . This will be the last time I buy from Best Buy

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If the device already has a 3 year manufacturers warranty then not worth the cost especially considering my experience with geek squads repair

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 1 out of 5 stars

    Poor customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will never buy home theater products from bestbuy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never have had any problem getting a replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peace of mind buying the extended warranty protection. In the past I I have had to use the extended protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Movies with great sound.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and great sound options. This really made a difference watching movies.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    a no brainer awesome AVR

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll start by putting it simply - a no brainer awesome AVR that sounds much better than its MSRP suggests. Being a serious audiophile snob ( I'll say no more about that), I've come to realize how good high end audio & video can be. I really don't have the space or a separate room to install a serious 9.2 or 11.2 home theater and really, anything beyond 5.2 would be overkill for my space. I don't have Bluray disks so a higher priced AVR wasn't needed. Also, I didn't want to spend big bucks to get the best sound and have tons of features and power I would never need. But I did want to have good decent quality, dare I say "audiophile" sound to enhance cable TV, Netflix, etc. I looked for the best price and found the Denon AVR-S540BT at Best Buy on sale for $229. Having owned several more expensive AVRs, I just assumed a 5.2 entry level AVR selling for $229 would be just ok sounding, a step down. Well I was wrong!. This is NOT entry level sound to my ears. I have to disagree with reviewers who have said otherwise. And considering the fact, that I am a audiophile snob, it sounds very very good and gets very very close to the performance of my 2 channel high end audiophile system. Well, maybe not that close. I do have good speakers so maybe that 's the key to why this Denon AVR-S540BT sounds so good. BTW- video quality is also very good- vivid and crisp. Anyway, it's perfect, just enough for a smaller room. Not perfect though in other ways. Barebones features. I understand the reason most likely was to cut costs. I get it. If you use more than two old school analog sources, XM rcv, CD player, tape player, you maybe out of luck, actually out of inputs. NO phono input. Not enough analog inputs. I was able to connect my XM tuner and VCR. That's about as old school as it gets. But I really don't care that much. Two analog inputs is just enough to fit my bill. Files on flash drive thru USB input on front sound great. Tiltes show up on the display so you don't need the TV on to search for files on the flash drive. Bluetooth connects easily and work great too. I was able to listen to High Rez files from Qobuz, Iheartradio, Pandora from my computer, iPad, phone and control the volume remotely! Not sure why AM/FM tuners are still included on modern AVRs when you can bluetooth or WiFi AM/FM. But programming presets seems easy enough to do. The auto set-up, oh sure, it's easy to run but not so good and left a little to be desired. It sounded just awful- flat, dull like an old am radio. At that point, I assumed it was not such a great sounding AVR as I anticipated. But I spent some time tweaking the sound manually and was able to get it to sound to my taste. And it sounds awesome. If you only use the auto setup, you will be disappointed. Speaker connections accommodate only thin gauge wire but connecting is quick and simple. Manual ( online download only) is vague especially if you are new to home theater would probably find it confusing. After all it really IS an "entry level" AVR so manual should be simple & user friendly. The remote is good enough and simple to navigate. Haven't tried the app yet. Even with these "cons" still had to rate it 5 STARS Just get one.

    I would recommend this to a friend