Customer Ratings & Reviews

In general, Geek squad does a good job replacing a product. However, with items such as a multi-camera security system, if just ONE camera fails, Best Buy requires that you bring in the ENTIRE system for replacement. I don't have to say how inconvenient it is to be forced to remove ALL cameras, which in my case, there are TWELVE, along with the dvr, only to have to reinstall new ones later. One other complaint, is that once you replace your product, Best Buy cancels your plan, as opposed to switching the plan over to the replacement, which would honor the duration of the coverage. This means that if you purchased a 4 year plan and after 6 months, your product fails, instead of honoring the remaining 3 1/2 years by applying it to the new replacement, you are forced to purchased a brand new plan. So, if you cover the new one, you will have now basically paid for TWO plans for ONE product. This makes the Geek Squad plan worthless and costly, since the manufacturer's warranty would've covered the cost WITHOUT the additional coverage. Hopefully Best Best can make some adjustments to their replacement policy.

bought these awesome blink cameras and battery life called for almost 2 years talked me into getting the squad service. great thing i did because one camera needed help it would charge brought it to the squard as a walk in and the dude fixed it right away no hassle no wait time and wasvery knowledgeable greta job

The Geek Squad is the best guarantee of having your products installed and protected. I always choose them before any other alternative.

geek squad is amazing and a peace of mind to always count and trust them

I have use the Geek Squad service a couple of time and each time they are very helpful. The Replacement service is a must if you are going to purchase any technology. I had a Fitbit Charge they got a chip in the back of it and BestBuy offered me either a full refund since this item was no longer available.

They were more than happy to help me and got everything resolved quickly!! Amazing team!

I once bought a doorbell cam, & it lasted just past the 1 year manufacture warranty, I won’t make this mistake again, my son used to work for Geek Squad & he highly recommends this because Best Buy will honor it

[Employee of bestbuy] Always worth the peace of mind to keep your purchase protected for the long-haul

I am so pleased with the Geek Squad service. I will definitely use them again! They are dependable and reliable in everything they fo!

Great support service from employees answered all my questions

Good services and easy to return costumer services make thinkgs easy

Great value protection plan. Easy to use claims. Easy to register.

Protect yourself with this product, will give you peace of mind on every electronic you buy, electronics are just that and can fail anytime

Good to keep in case something happens.Good to have.

15 months goes by and I had to use my Geek Squad service warranty and I'm glad I purchased it cause with inflation and all the prices that are so high it saved me at a time when I'm so thankful I purchased it. Thanks Best buy !!!

I had purchased Best Buy's 4-Yr GSP (Geek Squad Protection) for my Lenovo Smart Clock 2 with Wireless Charging Dock in Heather Grey. When it comes to issue(s) whether it be mechanical, electrical, or accidental spill, GSP covers it and it's always a no hassle process.

As long as I'm buying anything of considerable value, I will always get the geek squad replacement plan. I don't care if it's an extra $300-$500. It's worth it to protect my investments. The associates at the geek squad are so nice and professional and it really is a good value for the money.

I was looking to replace my Keurig and this coffee machine is perfect.

[Employee of bestbuy] Makes me feel like I don't have to worry if the headset breaks because I can get another one with the protection plan.

Best costumer service ! When you talk to the team, they’ve always the answer and explain easy ways to understand the process the product and the brand differs.