Customer Ratings & Reviews

[Employee of bestbuy] Protection plan has always came in clutch. Im always weary of protection plans but best buys protection plans are light years ahead of most retailers. My smart lock was starting to tarnish because of it having direct sunlight hit for the better part of the day and Best Buy exchanged it for a new one!

Geek squad is the way to go! Put your mind at ease for claims, tech support, and warranty help!

[Employee of bestbuy] Omg the agents are so great with tech and I’m not kidding. Why be stressed when you can easily get the best support out there

Well worth the money for product replacement on electronic items. I bought this on my HP Printer I bought in 2021, just over a year ago. For some reason, the print heads failed after light use, and wouldn't clean when I ran the cleaning procedure through it. The product replacement replaced the printer with a new model for a slight net charge to me, after prorating the cost.

Just what I needed. I have been looking for this and its wonderful.

[Employee of bestbuy] As an ex employee I can tell you that if your going to purchase anything through Best Buy, be it computers, appliances, or anything. If it has the options get the protection plan. 9/10 Best Buy will just replace it outright if they don't want to bother with repair.

They fixed what I needed to get fixed. Tjey aslo contacted me when my item was fix. They explain everything you need to know.

Would give it ten stars, bought smart bulbs and they kept losing the smart part. Returned bulbs got full refund. Definitely get geek squad protection.

Very useful it replaces everything you need what it covers. I had a problem with my laptop and he changed what they needed to change two days and the laptop was new and it was working better than ever.

Hopefully I won’t need it but definitely purchased it just in case!

Great information always polite and solves my issues. I am a very busy person and they act wuickly

It’s an amazing experience to be a part of Best Buy.

This was very quick and easy hard wired right into existing doorbell.

I normally always get geek squad service, it is the reason I like to purchase products from Best Buy. I bring whatever it is in store or set up something online. I am told what is going on, if replacement is needed or it can be fixed and the product is taken care of. It is great to know my product will be fixed and if it cannot be fixed it will be replaced.

We love this group th hve heled us several times thank you all

I love having them when needed. Always so helpful with every issue and efficient.

Great service with using geek squad protection they always work well

Peace of mind my daughters tablet is starting to get loose at the charging port i will see if they can fix it dosent charge unless placed a certin way, i will update and see what they say about this.

Love the warranties with Best Buy! You can exchange the products if they are damaged or you can turn the product in and use the warranty to buy a different product free of cost. I love this option.

Its good but my away blinking light's and sometimes it does not detect my cat away goes to the red light blinking, its ok but I have to get my hands dirty!