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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 5049 reviews

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  • Value

    Rating 4.8 out of 5 stars

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    Rating 4.8 out of 5 stars

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    Rating 4.8 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 240 Showing 4,781-4,800 of 5,049 reviews
  • Rated 1 out of 5 stars

    Expensive subscription

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Subscription is too expensive. Cameras is a somewhat useless without the subscription.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst Experience of my Life!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Third party installation was a nightmare! Never brought extra battery I paid for in original order. Forgot to leave us tool to change battery. Total of 26 calls to Customer Service and my son ended up ordering the new Security Screw thru Amazon! I waited 3 different days when Customer Service said someone would come to our home but no one did. I will never trust this company to do anything!!!!!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad can be a weak squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were not helpful. Friendly but unable too fully assist me with my problems..

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    GEEK OR TREAT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is hit or miss at my location, hence the 3 star, hoping it picks up during pandemic.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    My Greek squad plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just purchased for protection. I feel sometimes it’s not needed, when I realize I have protection thru the product it’s self.

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 3 out of 5 stars

    Easy to use

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once set up they are great. Love that they don’t need a hub.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad, hopefully, is there when I need them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not had to use this protection plan. I hope I don't have to use it, but it provides added insurance if I encounter a problem.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was also purchased for a family member I have no clue as to whether they have used it or not

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These camera take great video and provide great coverage but the battery life is horrible

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Greek Squad was AWOL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent or installer never showed up at scheduled appointment for the installation. They gave me no explanation. Installer and remote agents are no help in solving simple issues. Remote agent very unprofessional. Unfortunately, this has reflected very bad on this company. I want nothing else to do with BEST BUY. You are truly an embarrasment.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad. Actually used the service a few times, so I am glad I got it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Mistake by geek squad and order delivered departme

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly speaking I had a geek appointment over 2 months ago and no one called to cancel or never the less to let me know about my hp tablet back order so to say was totally lost and I lost a little over 2 months of my membership of geek squad and total tech not a good look I should be compensated for that as well for my inconvenience and also had to cancel my original order of my hp tablet no longer available so got a lenova is all in details on my receipt’s which the corporate or someone should take the initiative to fix the mistake Best Buy made it was out of my control

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    nice to have a go to

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i haven't had to use...i am confident that Geek Squad is worth the addition

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    H0ney

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use it yet. Not sure but I would recommend getting it just in case

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Protect your stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I guess this is on I have never had to use it I have a remote that broke but the warranty is well past the due date so yeah

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Unsatisfied.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was unable to use this service as they denied my reason for device malfunction.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Limited use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely difficult to schedule an appointment thats not weeks away.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Unsure warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not sure how to use this or if I’m allowed to and what it applies to as well. Unless you investigate things like this yourself, you really don’t know what it covers.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad Protection Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought in case unit goes has issues. Cost was fair.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Get if you can

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better safe then sorry. Got this warranty for my Ring device in case of any accidents.

    I would recommend this to a friend