Customer Ratings & Reviews

It has a clear video display. Better than some more expensive cameras. I liked that much. Its app is not so good. Its hard to work. I like the kasa app better. It has night vision but i put it next to the window to see outside and it was not so good maybe it was the reflection of the light inside the house. I will see later how it looks inside the dark house. It works good. I really wanted it to use in my apartment without wifi. It will not work without wifi. I do not know if anything bestbuy sells works without wifi. i

Works Great the microphone works well again I recommend purchasing

How can you go wrong. No confusion, no fuss. Just get another. Best place

The agent mounted my tv and connected it to all my devices

Highly recommend they were very helpful with everything

Just like they say good products perfect and easy to install

I have had better smart lights that respond quicker. Govees have a smal delay cutting on with Alexa echo dot and show.

Not really impressed. After installing the spot light cam and seeing what it’s capable of compared to this I recommend spending a little extra money get spot light cam.

Love it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Space saving item. Easy to use it in garage or in bedroom.

I seem to have constant issue with mobile live feed and some and issues with dvr feed some camera do not show

The video quality is not good. When watching the camera there is a huge delay even when recording. You have to oay for recording as well. When there is movement it takes seconds to start recording so it will miss what it needs to record. I cant even return it because i tried returning to late. I only had it for a month.

This was a open box, even though advertised as new. Suction cups wew missing to hold sensors against wall. Will update once I have chance to compare sensors to actual thermometers.

The main reason I purchased this was for my wife to view my ring footage while at home and interact with anyone at the door. It doesn’t work as I expected. You can’t download the ring app and have ring on desktop at all times. It requires you to login to the ring app and view the cameras.

This review is for Best Buy and it's customer service. I am very disappointed. I submitted my order #BBY01-806397795982 back on 12/17/20 to purchase an Arlo doorbell camera for $99.00, the deal included a smart clock. After a few days, I was told my order would be delayed which I am ok with and was willing to wait. However, what I am not ok with is after the new year I was notified by Best Buy that my order was automatically canceled. After checking the website and finding that the Arlo doorbell I was seeking was in stock but at a higher price, I decided to call Best Buy Customer service for an explanation. The agent had no legitimate explanation and offered no solution to my problem only to say that both he and his supervisor could not reinstate the order. In the past, I have never had a bad experience with Best Buy. I always received what I ordered and this was what I was seeking when I made the call. In my opinion, this is bait and switch at its best. It's very unfortunate because as a customer trying to buy from local businesses, I am being snubbed from a legitimate purchase at the expense of a company seeking to beef up it's bottom line vs. customer satisfaction. Well, this dissatisfied customer will not be making purchases from Best Buy anytime soon. Oh, and if there was a "0" rating available, Best Buy would have gotten it.

Wish I could leave a zero star. Had this installed by Best Buy (I guess its a subcontractor of theirs) for the past few weeks it has been making all sorts of weird noises. Best Buy was supposed to come out yesterday and repair or see whats up and - They never showed - the time they were to come was between 12 pm and 8 pm. Since it was a Saturday I figured no one was coming, around 4 pm I called some one told me they had cancelled (no one contacted me) and they transferred me that person told me it was not cancelled. Customer has been very poor since Covid. Also, when I was in the a store shortly after I purchased item on line I could not get the insurance the clerk told me she did not know how to do it. lol So here I am ready to take a hammer to it becuase of the irritating noises coming from the chime. Sorry I bought it. Something is very wrong.

Google home as a whole is the worst system I've ever encountered. I have owned chromecast, nest hub max, nest hub, google home max, google home mini and google nest wifi with points. The audio groups are deleted all the time in the home app, unable to connect or unable to play at all. With each uodate this seems to get worse. My network has never been worse than the moment I switched to google from ixfinity with nighthawk. I regret the day I thought google mage a quality product and outfitted my house with their equipment. I would stay away until they hire people that know how to role out an integrated, multiplatform product that they claim to already have.

Worthless customer service. I bought 4 cams and the base station about a year and a half ago. Now, they have all stopped doing the one thing they are made to do - detect motion AND record video. I could jump up and down in front of the camera, and it will never record. I've reset the entire system back to factory settings and set up again, and it still won't work. Customer service is just canned email replies telling you to try the same things you have already tried to fix, and once out of warranty this is all you'll get.

Smoke detector life is only 8 years, not 10 years. Smoke detector expiration date is July 2028, bought Dec 2020. Buyer beware.

I took back my Arlo cameras igot with a 4 year replacement plan in late 2022 that stopped working.They gave me 18$ refund and didn't replace my arlo cameras on 5/1/2025