Customer Ratings & Reviews

Used this to replace damaged camera system and were able to upgrade with a better one with this service

[Employee of bestbuy] Nice have a warranty that you can depend on rather the manufacturer

They replaced my item no hassle. Easiest process ever.

Geek Squad was very helpful, professional and quick to assist us. I always obtain Product Replacement on all items bought, in case of defect. Geek Squad always helpful.

Pretty good stuff, excellent customer service and very professional

This item does exactly what you would expect from a Phillips product. Connecting all my living room lights to my home entertainment system couldn’t be more pleasurable experience. If you can read you can set this up, it’s that easy.

I purchased the Geek Squad service for my purchased of my appliance because it was a great thing to have in case within those years if a repair or a problem occurred, it can be fixed or replaced. This is a great added comfort to have with a large purchase.

So far have not had to use this service. They are good at answering questions in the store

The older gentleman was nice and professional. The younger gentleman seemed a little standoffish and didn’t know how to fix the remote control.

doorbell blink an essential equipment to save your life and privacy. I just have to thank Blink for inventing this system to protect our lives.

Very helpful response and service needed when communication

Geek Squad in Morehead City, NC storehas been very helpful.

Easy exchange process…so far so good looking forward to using with my other Ring products

Having Geek Squad Protection With Best Buy Makes It So Easy If You Ever Have A Problem & If Geek Squad Does Your Install & Something Stops Working They Make Sure To Help You Get It Fixed & If A Rare Chance That It Can't They Have You A Brand New One ASAP ..... Outstanding Service!!!

I only buy my electronics from Best Buy because of the Geek Squad warranty. Especially with phones, earbuds, small appliances and vaccums.

EXCELLENT sales staff and cashier's it's sad when you see departments diminishing by AMAZON!

I purchased a Ring Video Doorbell 2 less than 2 years ago and it failed recently. My regret is that I didn't purchase the replacement warranty. When I purchased another Ring Doorbell to replace my failed one, you can bet I learned my lesson and bought the 4 year replacement

The sales and technical staffs were very helpful and courteous about all of my questions. I took their recommendations and my purchase has worked out wonderfully.

The greatest moment is knowing that you are able to exchange, trade, or receive credit for the item if it is within the time of the insurance agreement. Great feeling knowing that best buy backs up most of its items thru this insurance.

I highly recommended you to get the replacement plan because if anything happens in that time frame they give you your money back or exchanged it and honestly I work to hard for my money so anything I buy I make sure I get the replacement plan.