Customer Ratings & Reviews

I had an issue with some security cameras I purchased. I took them in to Bestbuy and I had purchased the additional Geek Squad protection plan. The associate at the return desk immediately got the replacement process started. Offered me a full store credit to go and get replacement products, upgrade, or whatever. The process was painless and for someone who usually turns down the protection plan...I was extremely grateful I had it. Unless the process changes and I get hassled at some point I have continued to buy it. I highly recommend the protection plan and it's worth the peace of mind.

Best Buy has the best employees to help there customers for either replacing and item or returning one. They will make sure the customer is really happy when they leave there store. When the employees are working with the customers they also like to help them with a new item if that is there choice or make a suggestion on some new items that just came in that they might want to check out and see if that is something that they might be interested in .

Needed to have someone to assist my elderly parents when im not in town. Having this protection assures me the geek squad has me covered

Great service my visit was a good visit. Everyone was pleasant and knew the great answer for what I was looking for.

Best buy plan is really excellent you can be guaranteed you product is going to get taken care of!!! Your on the 1 of the great plans.I never had a problem with this plain. Your going to get the best services for your money.

Geek squad is amazing and always gets the job done in a timely manner!

Have not use the service yet, but nice to know it is there if needed.

Amazing protection plans for just as amazing electronics

I love it. They have amazing service. They are really helpful.

Excellent service depending on item purchased. Usually they return and refund or exchange. If return and refund, you loose protection price or sometimes prorated depending on the customer service. And most of the time, they are not going to fix broken item and that is horrible. If item is not available for exchange, you just get the return and loose the item. I would recommend the protection plan for the expensive items only.

[Employee of bestbuy] Very nice to have that reassurance that if my product does go out, I have this that can help

1000% worth it I get protection on all my electronics

I really like it because they are doing a really good job

I've only had to use it once.the geek squad was fast,friendly.absolutely no complaints from me.

Always ready to help the customer no matter what the issie is , execellent service

When needed, these plans are easy to use and completely back my products.

Product quality is always unpredictable. Always get a plan

aint no squad like the geek squad appreciate their help and coverage

The Geek Squad 4-year product replacement is very convenient when needed.

I used this warranty for multiple items before with no questions ask about returns or exchanges