Customer Ratings & Reviews

I have had some protection plans in the past but this by far is one of the best when it comes to ease of use

Protection plan has always came in clutch. Im always weary of protection plans but best buys protection plans are light years ahead of most retailers. My smart lock was starting to tarnish because of it having direct sunlight hit for the better part of the day and Best Buy exchanged it for a new one!

I've not had to use it.. so far so good.. I'm sure though if I have to it will do everything that they say they will

Great warranty very good price for what it covers on this product

Geek squad is where it’s at for peace of mind! Anything you need they can do!

As an ex employee I can tell you that if your going to purchase anything through Best Buy, be it computers, appliances, or anything. If it has the options get the protection plan. 9/10 Best Buy will just replace it outright if they don't want to bother with repair.

Omg the agents are so great with tech and I’m not kidding. Why be stressed when you can easily get the best support out there

The Squad is always there for ya!! Dont hesitate..

Great coverage no worry. Great insurance would recommene

Best Buy stands behind their product replacement program. I've used it before with mostly no hassle or issues. Highly recommend this option especially with products that have mechanical moving parts or products you travel with or carry with you. Also a must for high-tech non-basic appliance models and laptops that are going off to college. Consider purchasing Total Tech Support and save an additional percentage off.

They fix my stuff quickly, sometimes they have to order parts but not their fault.

I LOVE the geek squad warranties, they are simple to track on the Best Buy app, easy to use if something breaks. I love the longer warraon some items and wish that I could select them as a Totaltech member, instead of only being able to get the default 2 year warranty, which depends on me to renew my total tech membership

Our salesman talked us into getting this plan, reluctantly we did. It has paid for it’s self 10 times over. All of our TVs, IPads & laptops needed to be updated, took them into Best Buy & Gek Squad was outstanding. Our young lady was very knowledgeable as we explained what was happening with our items. One IPad was fixed immediately, something very simple that we were not aware of, highly recommend

I haven’t had to use GeekSquad yet for the cameras but I’ve called on them for other electronics. I was told to bring the laptop in to the store.

bought this with my computer so that if I have issues I have a back up

Best protection for all your electronics, good prices.

Get the warranty for 2+ years Whatever you do get it!

The geek squad is always super helpful and attentive to needs and questions! I had bought a new dryer and turned out the outlet wasn’t getting enough power to run it and they figured out the problem and we got it fixed!

Always appreciate the extra warranty on my electronics and Best Buy has never let me down when using this service.

Difficult to get to someone initially when calling but the overall service and customer experience we get has been great. We are older and it’s nice not to have to wait for our son to work in our fixes we need due to his busy schedule. We hate to ask for help and to disrupt our family lives just to check out what problems we created and fix them constantly is a blessing and we feel we can trust in their services on a timely basis and are so patient with us older generation