Customer Ratings & Reviews

Geek squad never fails. If I ever buy anything from Best Buy I always add the protection service. I’ve had to use them a few times and they always get things fixed or replaced fast. I never have problems dealing with them. I’m sure your products you never know, perfection 100% of the time on anything we buy is impossible. That’s why erasers were put on pencils.

They are very helpful and polite, very knowledgeable and take their time to explain everything to make sure you are able to understand fully.

[Employee of bestbuy] Amazing they gave me a new one and were super friendly

Such a great investment when buying pricey items. This is a must have.

I haven't had a reason to use this. My husband installed it right away with no problems, So far so great. But i do love the geek squad !

Great Camera Quality & Easy Setup, But No 24/7 Video Playback I’ve been a longtime Nest/Google camera user, and overall, these cameras have high-quality video, are easy to setup, and a user-friendly experience. The Google Home integration is seamless, the cameras are easy to position, and the battery lasts for months on a single charge. That said, they are impacted by cold weather, so keep that in mind if you live in colder climates. However, removing 24/7 video playback for battery-operated cameras is a huge disappointment. One of the main reasons I invested in Nest’s higher-end models was for continuous video history, not just event-based clips. As a paying customer, I expect full access to the footage for the days I subscribe to, just like older Nest products allowed. This feels like a step backward in functionality and significantly reduces their value. If Google brought back 24/7 video history, these would be near-perfect cameras. Until then, I can’t fully recommend them for those who need constant video coverage. If you’re experiencing the same frustration because of the loss of 24/7 video playback, please leave a review and contact Google directly. There’s strength in numbers, and if enough of us speak up, the developers may restore this critical feature!

I would suggest to anyone who is shopping in Best Buy, to purchase this coverage. I have had to put in a claim 2x, for different products, and Best Buy replaced with no issues. I have purchased this coverage at least 10x with 10 different products...Would recommend 100%..

Having a backup technical service like the one Best Buy offers is incomparable.

I always get it------------------------------------

My grandsons both love this and got a second one ao now they dont have to share. This keeps them active bonus as well instead sitting in chair playing game LOVE LOVE IT. Any parent should get one to keep kids out from in front of tv. P.s. ADULTS LOVE IT TO LOL

nice i like hello I like you so much aw man this is so cool I like the mouse I like the iPad I like the helpful and everything man gosh I love you so much

It's a great service to save money for future issues

They were extremely helpful and knowledgeable. Pleasant interaction

I’m very grateful that I purchased this warranty or else I’d be out of almost $700. It was a simple process, I just took my litter robot 3 in and they refunded me the money and protection plan through geek squad, and I was able to buy another litter robot 4 with another geek squad protection plan, and it will be delivered to my house in a few days. Plus everyone was so nice when I came in, a fast process and wonderful customer service!

Whenever I have a situation with my device, they are there quickly to fix the situation and it’s good to always have. excellent service.

Good peace of mind knowing your covered great people

Agents transferred my apps from my old computer and showed me how to use the new windows 11

This review is simply for an extended warranty, not for any Geek Squad service. (Nothing against them, but I'm an engineer and fully capable of installing, setting up, and maintaining my own equipment. In this case, I was forced to work from home, for the same reason most of us were, for the last few weeks of last year. I soon found that I had no means to communicate in virtual meetings. The solution was to purchase a gaming headset with a USB interface, which put me back in service! The extended warranty was very inexpensive so I bought that as well. Fortunately, I've not had to use it, but am confident that if I do, Best Buy will belly up to the bar.

I have had nothing but excellent service with any product that I've had to bring into the Geek Squad for evaluation or repair. My laptop had gotten something stuck in the headphones jack and the tech worked diligently to get it out - it appeared to be a small stone that had fallen into the jack - it works great now!! I bought new RAM for my laptop and they installed it for me. I bought new RAM for my desktop and the technician assured me that I could install it myself and as a matter of fact, I was able to. I have returned several items that were covered and they either fixed or fully replaced.

It's always nice to have piece of mind with your electronics and appliances