Customer Ratings & Reviews

Excellent service. Have used it a couple of times. No questions and fast service.

[Employee of bestbuy] Always worth getting protection On products 4 years is a good amount as well

I’m very grateful that I purchased this warranty or else I’d be out of almost $700. It was a simple process, I just took my litter robot 3 in and they refunded me the money and protection plan through geek squad, and I was able to buy another litter robot 4 with another geek squad protection plan, and it will be delivered to my house in a few days. Plus everyone was so nice when I came in, a fast process and wonderful customer service!

help me with my problem in fast timely matter. was nice and polite

Learned that purchasing a warranty is a good investment because technology can fail prematurely.

The process was easy and pretty straight forward. The sales person explained the process very well They ordered my replacement and it was hassle free

Must get with any purchase , love it and easy to warranty any item.

Tablet broke and they replaced/repaired quickly. Definitely recommend

Anytime I needed help, Geek Squad is there for me. Installing a smart tv at home and or panic trip to the store. Thank you Geek Squad, you guys and girls like a family to me.

A great camera, I originally bought from Amazon without a warranty. I had it for two years and the range of motion went out on it. Could not fix it, so I bought one from BestBuy and bought the 4 year extended warranty with it. But that is why I gave it four stars. It is rthe best pan, tilt,night vision solar powered camera out there hands down. Hope this review is helpful

Agent was knowledgeable and fixed my problem within an hour.

This review is simply for an extended warranty, not for any Geek Squad service. (Nothing against them, but I'm an engineer and fully capable of installing, setting up, and maintaining my own equipment. In this case, I was forced to work from home, for the same reason most of us were, for the last few weeks of last year. I soon found that I had no means to communicate in virtual meetings. The solution was to purchase a gaming headset with a USB interface, which put me back in service! The extended warranty was very inexpensive so I bought that as well. Fortunately, I've not had to use it, but am confident that if I do, Best Buy will belly up to the bar.

I have had nothing but excellent service with any product that I've had to bring into the Geek Squad for evaluation or repair. My laptop had gotten something stuck in the headphones jack and the tech worked diligently to get it out - it appeared to be a small stone that had fallen into the jack - it works great now!! I bought new RAM for my laptop and they installed it for me. I bought new RAM for my desktop and the technician assured me that I could install it myself and as a matter of fact, I was able to. I have returned several items that were covered and they either fixed or fully replaced.

Great service and kept me updated on my repairs. Customer service with a smile and prompt service.

Geek Squad, excellent service, they value customers time. Few employees they don't, witch I did experience my visit before my last two visit.

I have the warranty on almost everything I purchase .. if there’s a problem they take care of everything

Small but efficient. Love that it has unlimited recording

I always buy Geek Swuad protection on large appliances and TVs. Almost everything is covered. ITs worth it@

Geek Squad service sets my mind at ease. Always available when needed.

Worth to get in case of accidents or if you simply want the newer toy.