Customer Ratings & Reviews

Best Buy has the best employees to help there customers for either replacing and item or returning one. They will make sure the customer is really happy when they leave there store. When the employees are working with the customers they also like to help them with a new item if that is there choice or make a suggestion on some new items that just came in that they might want to check out and see if that is something that they might be interested in .

This is a great product to have and I’m glad that Best Buy still offers some type of coverage.

Excellent service depending on item purchased. Usually they return and refund or exchange. If return and refund, you loose protection price or sometimes prorated depending on the customer service. And most of the time, they are not going to fix broken item and that is horrible. If item is not available for exchange, you just get the return and loose the item. I would recommend the protection plan for the expensive items only.

It’s a protection plan not much to say having not had used it yet!

The ability to buy in store or online and have the issue resolved at a nearby BestBuy is an awesome experience.

It is nice to have the added peace of mind, being electronics are expensive and don't always last like they used to. It's one of those things you hope to never have to use, but it's good to know it's there. The rare occasions I've had to use it, they were very easy to work with.

[Employee of bestbuy] I have had some protection plans in the past but this by far is one of the best when it comes to ease of use

[Employee of bestbuy] Protection plan has always came in clutch. Im always weary of protection plans but best buys protection plans are light years ahead of most retailers. My smart lock was starting to tarnish because of it having direct sunlight hit for the better part of the day and Best Buy exchanged it for a new one!

2nd Blink doorbell. the current blink doorbell delivered on 06/20/2024 and quit working . No idea why? doubt i'll ever buy Blink again. Luckily i bought replacement plan to get a new one.

Geek squad is always very helpful. Haven’t used for this device but used them for my tv. Quick turnaround.

Geek Squad is amazing! They have well trained staff in technology to help with your tech devices and repairs. They are very friendly. Thank you to the Geek Squad

Well worth the money for product replacement on electronic items. I bought this on my HP Printer I bought in 2021, just over a year ago. For some reason, the print heads failed after light use, and wouldn't clean when I ran the cleaning procedure through it. The product replacement replaced the printer with a new model for a slight net charge to me, after prorating the cost.

Have used this in different years.Have trust in Best Buy staff and worth extra dollars.

We got protection on our appliances and they are worth it

Very reliable and works perfectly Best Buy got the best electronics accessories in the world

[Employee of bestbuy] As an ex employee I can tell you that if your going to purchase anything through Best Buy, be it computers, appliances, or anything. If it has the options get the protection plan. 9/10 Best Buy will just replace it outright if they don't want to bother with repair.

[Employee of bestbuy] Omg the agents are so great with tech and I’m not kidding. Why be stressed when you can easily get the best support out there

We got protection plan for our appliances it’s worth it

You should NEVER buy a product from bestbuy without buying the protection plan. IT IS A MUST.

Always great! Justin really knows what he is talking about.