Customer Ratings & Reviews

We love this group th hve heled us several times thank you all

Great service with using geek squad protection they always work well

Our salesman talked us into getting this plan, reluctantly we did. It has paid for it’s self 10 times over. All of our TVs, IPads & laptops needed to be updated, took them into Best Buy & Gek Squad was outstanding. Our young lady was very knowledgeable as we explained what was happening with our items. One IPad was fixed immediately, something very simple that we were not aware of, highly recommend

I haven’t had to use it yet so I can’t review it. This review is not appropriate because like I said I haven’t had to use it yet.

We bought a desktop computer and in less than 10 months it stopped working. In about two weeks we were notified that we can get a replacement for the old computer.

Its good but my away blinking light's and sometimes it does not detect my cat away goes to the red light blinking, its ok but I have to get my hands dirty!

I LOVE the geek squad warranties, they are simple to track on the Best Buy app, easy to use if something breaks. I love the longer warraon some items and wish that I could select them as a Totaltech member, instead of only being able to get the default 2 year warranty, which depends on me to renew my total tech membership

It is great to know you can have peace of mind if something goes wrong. The Geek Squad is your phone a friend when all goes wrong.

If you’ve never purchased the Best Buy protection plan I would highly recommend doing so. They take the stress and worry away from any item purchased. Rest assured that there will be no hassle or haggle in replacing that item. This is far better than the manufacture warranty and extends much further past most anyways. The best investment I’ve ever made. Everything I buy I include the plan!

This was very quick and easy hard wired right into existing doorbell.

I've not had to use it.. so far so good.. I'm sure though if I have to it will do everything that they say they will

The geek squad replacement is a great produce. We had to use it one time for a television and it worked flawlessly. You might not always want it for all products but on a larger purchase it is well worth the money. I think with repair prices being what they are these days, it is actually a bargain for the price. I hope you never have to use it but it sure is nice to have if things go wrong as they sometimes do.

No complaints here. I would recommend this for all items you purchase.

Difficult to get to someone initially when calling but the overall service and customer experience we get has been great. We are older and it’s nice not to have to wait for our son to work in our fixes we need due to his busy schedule. We hate to ask for help and to disrupt our family lives just to check out what problems we created and fix them constantly is a blessing and we feel we can trust in their services on a timely basis and are so patient with us older generation

the agents that set up my computer was very professional and receive good geek squad service prior to COVID-19, but since then, the service definitely downhill. The technicians were not knowledgeable not to mention that I need to wait a minimum of 6 hours to get any service. Normally after they are done, no communications from the technician, the problem is not resolved. I need to followup on having my computer serviced.

The geek squad is always super helpful and attentive to needs and questions! I had bought a new dryer and turned out the outlet wasn’t getting enough power to run it and they figured out the problem and we got it fixed!

At the checkout the cashier asked me if I would like an extra warranty on the Ninja Foodie XL Foodie. Of course I wanted one. They were not cheap by no means. So I purchased a 4 year Replacement Warranty; to insure I could have it replaced if anything happened to it. Smartest thing I ever did! This saves me time and money in the long run! Recommend this product and the warranty to Anyone!! Very Satisfied!

Geek squad is where it’s at for peace of mind! Anything you need they can do!

Great warranty very good price for what it covers on this product

Geek Squad was great both times in a week that we needed them. Very professional. Set everything up correctly and walked me through how to use the app & system. Arrived ahead of time too. I was very pleased.