Customer Ratings & Reviews

Havent had to use this yet so hoping its worth it.

Great services from Geek Squad I received to take care of my purchased item.

Geek Squad is the best and always will be for services, in-home and in-store, hands down the most knowledgeable people around!

[Employee of bestbuy] Always brings me a peace of mind to having geek squad protection plan with my products!

Peace of mind coverage and easy to follow, a must have for your electronics.

I bought the four year warranty for Arlo cameras you can't replace the batteries in them if it dies your camera is done

Outstanding work! Perfect image very easy too navigate! The prices says it all Buy it

Excellent Service! Personal, professional and very knowledgeable.

Always very professional and willing to assist. My purchase that I needed help with was replaced after searching for my warranty coverage.

Thankfully, Geek Squad service saved me from having to replace my entire mesh network!

I have use the Geek Squad service a couple of time and each time they are very helpful. The Replacement service is a must if you are going to purchase any technology. I had a Fitbit Charge they got a chip in the back of it and BestBuy offered me either a full refund since this item was no longer available.

Very useful and ease in installation Best offer from bestbuy for its customers

In general, Geek squad does a good job replacing a product. However, with items such as a multi-camera security system, if just ONE camera fails, Best Buy requires that you bring in the ENTIRE system for replacement. I don't have to say how inconvenient it is to be forced to remove ALL cameras, which in my case, there are TWELVE, along with the dvr, only to have to reinstall new ones later. One other complaint, is that once you replace your product, Best Buy cancels your plan, as opposed to switching the plan over to the replacement, which would honor the duration of the coverage. This means that if you purchased a 4 year plan and after 6 months, your product fails, instead of honoring the remaining 3 1/2 years by applying it to the new replacement, you are forced to purchased a brand new plan. So, if you cover the new one, you will have now basically paid for TWO plans for ONE product. This makes the Geek Squad plan worthless and costly, since the manufacturer's warranty would've covered the cost WITHOUT the additional coverage. Hopefully Best Best can make some adjustments to their replacement policy.

I once bought a doorbell cam, & it lasted just past the 1 year manufacture warranty, I won’t make this mistake again, my son used to work for Geek Squad & he highly recommends this because Best Buy will honor it

I took my ipad to get it replace and they help me fast. Got a ipad in two days.

Geeksquad is Always helpful. Justin found the right parts that i needed and saved me money.

The Geek Squad Protection is great since they truly care about original functionality of the product. I’ve been able to get credit for faulty items to purchase other items.

It basically pay for itself, once labor and service, once there are special deals for members; it's guaranteed price match within 60 days after purchase and provides peace of mind

This definitely gets the job done and the staff helped explain the product!

bought these awesome blink cameras and battery life called for almost 2 years talked me into getting the squad service. great thing i did because one camera needed help it would charge brought it to the squard as a walk in and the dude fixed it right away no hassle no wait time and wasvery knowledgeable greta job