Customer Ratings & Reviews

Weren’t helpful at all. I needed help with wiring my new system I bought through Best Buy. Paid the extra for geek squad protection. Not sure for what they haven’t helped me with anything and wanted to charge me another $300 to help with installing my stereo deck. Waste of money

If you have a problem with your product, you can not get a replacement until the send it off for repair. There needs to be an in-house service tech to check out the problem, so you never have to go without.

Didn’t have them come out. Did it myself so no response

Everytime you buy something, you can't trust whether it was made properly or not

Good warranty for the price. Covers what I need it to.

I dislike the fact that i was not told that it needed a tuner for my sirius radio and i was lead to believe it came with it . Not happy at all

Virus lockdown is preventing installation will get installed later

Good to use gift card and get points for that. Wish points can be used for best buy gift.

I had a bad experience with the manager he told to come back and get my car and money all be cause I said they was not doing business right I didn’t yell or anything I said it calm. I have stage 4 cancer so I ask them to make sure I have everything I need to install my car audio I had to go back and forward 5 times buying more wires I had just did chemo so I was beat that’s what I ask them every time is this all I need so I didn’t have to come back so the 5th time I said this is crazy I’m tired why are you running me like this you do this everyday you should know what I need the first day. I spent like $830 he took it personal and lost the $830 who is in business not to make money that’s crazy.

Ive got this stereo from best buy in September and now it want to freeze up on me only 3 mths now having problems its not what I wanted its gets hot after playing so long it freezing up cant change nothing change channels or nothing ive got an app lets see how they handle it

I purchased this to have car audio installed from best buy and scheduled installation. After spending over $1200 on equipment, I happened to get to persist i have a consultation with the install tech. Best Buy employee who helped me got everything wrong not compatible with my car. That didnt change the installation appointment. Bought everything again. My appointment was cancelled 3 times in 3 months. I asked to speak to the manager who tells me just return everything. WOW. I waited 3 months for install, and lots of my time getting the right speakers, amps, wire kits, etc.

I bought the coontract but and never had t use it a little disappointed

I have not used the protection yet but view it as insurance.

Some managers will not exchange items even if the warranty covers it. They sometimes fix a problem but it will last for a week and then there is nothing they could do. They are always busy and sometimes can be rude.

I am happy that BestBuy had offered this! I call it insurance haha

I recommend getting the warranty for anything Best Buy installs.

Just writing this so I can get my rewards points haha

Impossible to get ahold of a human at least in my experience. Probably easier to just buy another item online where I live than pay the fuel to get to the nearest best buy that does repairs.

I will always buy a best buy warranty they are totally worth it

Radio died 2 years 3 months later. 2 year Protection plan that was supposed to 'extend' the manufacturers warranty (which is 30 days everything, then 3 years parts) says it's also dead (as of 3 months ago). Total rip off. And possibly the problem is bad installation (loose wires. It's not a fuse, checked that, but can't help but think vibration may have loosened wires, but unable to find out without spending more money.) And I won't be spending it on Geek Squad or BestBuy.