Customer Ratings & Reviews

The steam did not work. It will turn on and spin but no steam comes out. My mom opened it a few months after I got it for her and it never worked. It was pass the return date when I was told so it just sits there in her closet. She misses her old Shark that was almost 10 years old.

I wanna exchange this item. I had a different brand and this one doesnt come close to the one that i used to have

It was extremely difficult to maneuver. I would sweat buckets when using it. :(

I was not impressed and opted for a Shark instead.

I bougth the insurance for my item they said it was a replacement plan, i had issues with the item i come to try to get swapped out and they say they have to send for service and it will be 2 to 3 weeks before they tell me anything.

Broken after 3 months of usage. …………………………………………..

I have had nothing but issues with trying to have either my tv repaired or replaced. I have had the tv for less than 5 months when the volume issues started. I have been giving the run around all day and each person said that there is nothing that can be done at this moment. Why did I purchase a warranty if I cannot get the assistance that I need? I have never had issues with returns/exchanges, so why am I not getting the help that I need?

You cancelled my purchase so id say this one star. Unhappy!

Got a different model vacuum because the original one I ordered from Best Buy, had a part missing. I was sent a different model and according to the Geek Squad people, I had to cancel my protection plan because they said they couldn't transfer it to the new vacuum. Now if my vacuum ever goes down I'm screwed.

It would be a good deal except on a few occasions when I buy a lemon product and have to bring it right back I still have to pay another $50 for their insurance even though I just did for a product that was garbage straight out the box

You buy 3 years of protection. But, if you have to use it they void the remaining time of your warranty!

My Roomba stopped working and we had a 4 year protection plan. We were told that it would take at least 30 days to see if it could be repaired. We have been Best Buy customers for years and we keep accident protection plans so that we have coverage to replace the item covered. This does not sound right. We will check with the corporate office and would appreciate feedback

Decent vacuum but having issues after just 1 month. Overheating issues.

Best Buy has gone downhill! Purchased this 1/23, no longer works. Bright it back to the store, 5 employees later to tell me to go back to Tineco, even though i purchased the warranty from them. I would not buy a battery from this place!

Hit or miss. Sometimes they cover thing sometimes they dont

This insurance is worthless. I bought a vacuum in October of 2022 it broke had to return it. I paid for 3 years geek squad. Guess what it doesn’t last 3 years if you use it you have to pay $50 to renew something you paid for 3 years. What a rip job.

I just died and stopped charging, i seems to be low in power. I gets stuck constantly.

NEVER PAY FOR IT EVER. if it doesnt work they will issue a refund and you loose out on all your money. the refund will be best buy gift card so you are forced to buy there

I had high hopes on this product based on reviews. But I unfortunately did not have a positive experience with it. And I ended up returning. Though I believe the outcomes varies based on material, it did not do any type of cleaning on my furniture.

Pay for 5 year protection. Product has a manufacture defect ( WiFi issue) before 1 year of use. Cost full price of Service Plan instead of portion used, or even recognizing it is a manufacture issue. Wouldn't recommend long purchase of these plans.