Customer Ratings & Reviews

Being risk adverse, insurance is always good. Love the Geek squad. No issues with service, agents are knowledgeable even the 1st line which is unusual in most customer service items. Actually, Geek Squad is one of the reasons, purchases are made at BBY instead of AMZN.

The Geek squad has always been able to help me quickly to resolve any issues I've had with any product (from computers to vacuum cleaners, etc.) covered by their service. I am satisfied with their services and do recommend coverage for items purchased.

I’m so glad I have purchased geek squad on my products. It has been such a great service and I don’t think I will ever make a purchase without it.

If you buy big ticket items you know can possibly ware down or break, then you should really really really consider getting this added insurance. Worth it.

Great unit unfortunately the little plastic clip to hold rhe waste is not durable and breaks. Had to return unit under warranty.

So, if your product breaks it needs replacement (even 45 days after) you need to buy a new plan. The whole process with the plan is amazing. They swapped out the product no questions asked.

works great saves a lot of sweeping only thing is if wifi goes out

Great vacuum for pets. I have 3 dogs and it works great.

Hopefully I don't need to use this. But they have been great at the store whenever I have had problems with any items

Did an insurance claim on my vacuum since it broke part of a piece and no longer worked. It was the easiest claim I’ve ever done. Since the vacuum was out of stock, they gave me a gift card of the value to purchase a new one!!

Wont purchase anything with the protection plan! Definately save my pockets more than once!!!

This protection plan replaced the plan for my previous plan covering a Shark vacuum that became nonfunctional. The plan allowed me to simply return the broken vacuum for a new one. The only cost I paid was the difference in price and the cost of the new protection plan.

Best vacuum I've ever used. Comes with so many attachments and gets everywhere that i other one couldnt.

geek squad protection is way better than wasting your money and allowing it to break. invest in your products everyone. this is needed. you can switch it out for a new one in store at customer service. if not, they can order it if its not in stock at your best buy.

Exceptional service… quick and easy process in Dothan!

Our last vacuum broke somehow and wouldn't suck anymore. I am so grateful I had this geek squad warranty! I was able to do a swap on the spot for a new Shark Vacuum.

[Employee of bestbuy] Awesome for vacuums and other small appliances. When my vacuum stoped working they replaced it in store.

As someone who works in the repair field, I can attest to how great having a service plan is. I had several items go bad in the past with no plan and I was SOL. Now I have peace of mind knowing that I can get it fixed and/or replaced if it goes bad.

Works really good especially with pet hair. The self cleaning function is such a great bonus .

I bought this for the 1st purchased vacuum and boy am I glad I bought, the vacuum flamed out after 14 months of use,m. The process was way too easy when I got Best Buy, this is a must have insurance on certain things. Like a vacuum