Customer Ratings & Reviews

I buy a lot of stuff from Best Buy and the Geek Squad Service Plan is so easy to use if you have a problem. They look up everything using your phone number, so I can just bring it in if it doesn't work and get my money back. The best service plan anywhere!

I buy a lot of stuff from Best Buy and the Geek Squad Service Plan is so easy to use if you have a problem. They look up everything using your phone number, so I can just bring it in if it doesn't work and get my money back. The best service plan anywhere!

I buy a lot of stuff from Best Buy and the Geek Squad Service Plan is so easy to use if you have a problem. They look up everything using your phone number, so I can just bring it in if it doesn't work and get my money back. The best service plan anywhere!

It’s was so amazing buying from Best Buy, the product was destroyed but brought it back for exchange and it’s done

If you clean it well, the carpet was comfortable to use... only suddenly it started to leak water. just within the warranty time

Being risk adverse, insurance is always good. Love the Geek squad. No issues with service, agents are knowledgeable even the 1st line which is unusual in most customer service items. Actually, Geek Squad is one of the reasons, purchases are made at BBY instead of AMZN.

Great for any equipment you buy from here best warranties the business

The workers did a fantastic job and were very professional on time and looks amazing

Pretty powerful vacuum. I wish it was easier to replace the brush head but overall good vac.

So, if your product breaks it needs replacement (even 45 days after) you need to buy a new plan. The whole process with the plan is amazing. They swapped out the product no questions asked.

I got this as a gift for my mom and she says she loves how easy it is to vacuum and it is not super heavy like other hand vacuums and the battery last a long time.

Vacuum has been very good. Has strong suction on the boost setting. Works great on carpet and non carpet floors.

Very happy i got this warranty , you never know when you will need it.

Did an insurance claim on my vacuum since it broke part of a piece and no longer worked. It was the easiest claim I’ve ever done. Since the vacuum was out of stock, they gave me a gift card of the value to purchase a new one!!

The vacuum is great and we always seem to get people who are friendly and amazing with customer service! They helped us narrow down a good vaccum

The agents were quick and polite. Answered all questions i had and explained the process

Definitely worth money you spend on it it means a free product if anything goes wrong worth the money

This is a very good vacuum really enjoying and will recommend it to many.

My original vacuum wasn’t repairable. I was able to purchase a newer model for the cost difference between the two when they processed warranty. It’s a pricey vacuum so I bought another warranty.

Used this service a few times and got my money back on the damaged products so i could buy a similar product as a replacement.